General Manager

We are seeking a visionary General Manager to guide an iconic Norwest property through a landmark refurbishment. Set to become the destination for celebrations, gatherings, and unforgettable experiences, this hotel will redefine luxury and elegance in the region. With a strong Conference & Events focus, you'll have the opportunity to shape Norwest's premier hospitality venue, where every moment becomes a reason to celebrate.

RESPONSIBILITIES:

The General Manager will be instrumental in driving financial performance, leading marketing initiatives, and developing a high-performing team, fostering a culture of excellence, innovation, and collaboration.

Operations & Guest Experience

• Lead and manage the daily operations of the hotel, ensuring all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Administration are operating smoothly and efficiently.
• Oversee guest services, ensuring the highest levels of service, satisfaction, and loyalty are achieved consistently.
• Anticipate guest needs and create innovative service offerings that enhance the guest journey.
• Handle guest complaints, reviews, and feedback promptly and professionally, turning challenges into opportunities for improvement.

Leadership & Team Development

• Recruit, train, and develop a motivated and engaged team across all departments.
• Foster a positive, collaborative, and inclusive workplace culture that reflects the hotel's values and encourages excellence.
• Conduct regular performance reviews, provide constructive feedback, and implement training and development programs.
• Lead by example, setting clear expectations and maintaining visibility across the property.

Financial & Commercial Management

• Develop, manage, and control budgets, including forecasting, cost management, payroll, and capital expenditure.
• Drive revenue growth by maximising room occupancy, ADR, RevPAR, and ancillary revenue streams (e.g., F&B, events, spa, activities).
• Monitor and analyse financial reports, adjusting operational strategies to meet profitability targets.
• Work closely with our support office/owners to report on performance and align with strategic goals.

Sales, Marketing & Business Development

• Oversee marketing and promotional initiatives to enhance the hotel's visibility and brand positioning.
• Build and maintain strong relationships with local businesses, travel partners, and community organisations to drive new business opportunities.
• Actively participate in networking, trade shows, and community events to represent the hotel and build partnerships.
• Identify opportunities for growth through new markets, events, or packages.

Compliance, Standards & Risk Management

• Ensure compliance with all workplace health and safety regulations, labour laws, and hospitality industry standards.
• Maintain brand and property standards across all operational areas, ensuring consistency and quality.
• Oversee property maintenance programs, asset management, and sustainability initiatives to protect the hotel's long-term value.
• Prepare and manage audits, inspections, and certifications as required.

Innovation & Continuous Improvement

• Monitor industry trends, market shifts, and competitor activity to maintain a competitive edge.
• Implement technology, systems, and processes that improve efficiency, profitability, and guest satisfaction.
• Encourage a culture of continuous improvement, seeking regular feedback from guests and staff to drive innovation.

Experience & Skills

The ideal candidate will bring strong leadership skills, commercial and financial expertise, and a genuine passion for delivering the sophisticated, guest-focused experiences that define Visy Dior. This is a hands-on role requiring a proactive approach to problem-solving and a dedication to continuous improvement across every area of the hotel.

• Proven experience as a General Manager, Hotel Manager, or in a similar senior role within the hospitality industry.
• Strong understanding of hotel operations, with a flair for food & beverage.
• Exceptional leadership, communication, and interpersonal skills.
• Financial acumen, with the ability to manage budgets, P&L statements, and other financial reports.
• Excellent organisational and time-management skills, with the ability to handle multiple tasks and priorities.
• Knowledge of hotel management software and booking systems (Opera)
• A passion for delivering exceptional guest experiences and fostering a culture of excellence.
• Strong local market knowledge and connections are a plus.
• Experience working with franchise, management agreement, or white-label hotel models.
• A degree in hospitality management or related field is preferred but not required.