Customer Service Officer

• 3 x flexible
  part-time positions - minimum 21 hours per week – fixed term to 13 March 2026
• Band 5 -
  salary $81, % Superannuation (pro-rata)
• Based at
  Doncaster Civic Centre

We're looking for game changers – high-performing
individuals who want to grow with us. We offer challenging and rewarding
employment opportunities to innovative, passionate, and driven people. We have
a positive and friendly working environment and are committed to fostering a
customer focused, delivery led culture.

We proudly deliver over 100 different services to
our vibrant and diverse community. From parks and galleries to shopping hubs
and home care, it is our focus to ensure that Manningham remains a liveable and
harmonious place to reside, work and visit.

About the role

We are seeking multiple Customer Service Officers
to join our team. Our Customer Service
Officers provide outstanding customer service, supporting Council's broad range
of services across a range of channels including phone, in-person, and live
chat. Our team aims to resolve enquiries
at the first point of contact with courtesy, empathy, and respect in line with
our organisational values and customer charter.

Skills and experience

• A customer-focused
  professional dedicated to providing excellent customer service with
  demonstrated ability to use discretion and diplomacy when dealing with
  customers to deliver a positive customer experience.
• Proficient in using
  systems to follow processes, with a demonstrated background using a CRM
  preferable.
• Previous relevant
  customer service experience, preferably in a multi-channel contact centre
  environment, working as part of a team and at times autonomously.
• Highly efficient
  and able to work in a fast-paced role that can be highly demanding at times.
• Capable
  of rapidly learning and absorbing a large volume of information to support the
  delivery of a broad range of Council services.
• Excellent verbal
  and written communication skills with a pleasant manner and demonstrating courtesy,
  empathy, and respect.
• Have full availability
  from 8.30 am to 5.15 pm Monday to Friday.

Position Description can be viewed below or is available on the job
advertisement on the Manningham careers' section:Job
Vacancies

How to
Apply

Click APPLY
to submit your up-to-date CV and cover letter addressing the key requirements above,
including your availability. For a confidential discussion please contact Zoe
Richards, Customer Service Team Leader on

For all other enquiries regarding the recruitment
process, please email or visit

Applications
close on Friday 10 October 2025 at 5:00pm

Don't meet
every requirement for this role? Studies have shown women and those of
underrepresented groups are less likely to apply for roles unless they meet all
the criteria. We recognise that different experiences make for great community
outcomes. If your experience doesn't perfectly align with the selection
criteria, but you're excited about this role and keen to work at Manningham
Council, we encourage you to apply now.

Council
recognises the benefits of a diverse workforce for its employees and customers.

To ensure
equity of access to employment opportunities, Council encourages applications
from underrepresented groups including people who are from an Aboriginal and
Torres Strait Islander background, people from different ages, abilities,
gender identities, sexual orientation and cultural backgrounds.

Manningham
Council have a number of policies and practices to help support our staff,
including a Working from Home policy, flexible work practices and an IT
infrastructure to support various communication methods when working remotely.

If you
require any additional support or adjustments regarding interview arrangements,
please advise the contact listed above in advance.

Manningham
Council is a child safe organisation and, as such, applicants may be required
to hold a Working with Children Check.