Navigation and Business Support Officer

• Part time, (0.8) permanent position
• Band 5A - Salary $81, % Superannuation (pro rata)
• Civic Centre, Doncaster

An exciting opportunity to work with a dedicated team supporting older residents and their carers to be connected and engaged in the Manningham community.

With customer service excellence you will impart your expert knowledge of My Aged Care and changes

within the sector and to support residents to navigate these complex pathways.

Utilise your skills in customer relationship management, and data management and reporting

Provide administrative support to the Healthy Ageing team in delivering diverse initiatives to support the wellbeing, independence and active participation of older Manningham residents

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and leisure centres, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

Quality of life is a key focus in our community. At Council, our job doesn't end at infrastructure and open spaces. We provide a range of home and community-based services designed to support residents to live independently and maintain vital community connections. We are always looking for ways to improve our residents' lives.

We're constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You'll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

About The Role
The Navigation and Business Support Officer provides customer service excellence within a navigation service mode. Reporting to the Coordinator Healthy Ageing, you will apply your specialist knowledge of My Aged Care and the aged service sector to provide information to help Manningham's older people and their families navigate the systems. Responding to customer enquiries you will play a significant role in connecting older residents to services and events/initiatives within the community. Your administrative skills will be well utilised in ensuring robust customer relationship management and data recording and management, together with provision of business support to the Healthy Ageing team

Skills And Experience

• An ability to accomplish goals within timeframes and strategic parameters.
• Sound judgement and problem solving, with a focus on continuous improvement.
• A clear communicator well versed in My Aged Care and the aged care sector, with a passion for customer service excellence.
• Skilled in business administration support and data management.
• A collaborative team player with strong verbal and written communication skills.
• Tertiary qualifications in customer service and/or business administration, with demonstrated relevant experience

Position Description can be viewed below or is available on the job advertisement on the Manningham careers' section:
Job Vacancies
How To Apply
Click
APPLY
to submit your up-to-date CV and cover letter addressing the key requirements of the role. For a confidential discussion please contact Gabrielle Spence, Coordinator Healthy Ageing on

For all other enquiries regarding the recruitment process, please email or visit

Applications close on Sunday 16 November 2025 at 11.00pm
Don't meet every requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet all the criteria. We recognise that different experiences make for great community outcomes. If your experience doesn't perfectly align with the selection criteria, but you're excited about this role and keen to work at Manningham Council, we encourage you to apply now.
Council recognises the benefits of a diverse workforce for its employees and customers.
To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds.
Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely.
If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check.