Service Advisor Mercedes-Benz

2 days ago

Doncaster, Victoria, Australia Silver Star Motors Full time $60,000 - $90,000 per year

Silver Star Motors, one of Melbourne's leading authorised Mercedes-Benz passenger car dealers, has an exciting opportunity for an outstanding individual to join one of the world's best luxury automotive brands as Service Advisorat our dealership to help service the incremental growth in the community.

Do you currently work as a Service Advisor and want to work for one of the most reputable automotive brands in the world?

Are you looking for the next step in your career and working in a prestige dealership?

Do you strive for excellence and have a passion for Customer Service?

If you answered yes to the above, then this job may be the best for you.

This position will suit an experienced 'networker' that has experience in an advisor position, preferably at a prestige dealership who has a passion for maintenance, service and repairs ensuring customer satisfaction and relations.

You must be organised and disciplined and 100% committed to proving exceptional customer service and loyalty.

Duties include:

  • Act as the prime point of contact between the Service Department and the customers for repair and maintenance service on vehicles
  • Ensure a high level of professionalism and customer service at all times
  • Actively manage customers' expectations of their servicing needs
  • Invoicing and preparing Repair Orders in a timely matter
  • Pentana Solutions (ERA Power) experience will be beneficial

The successful applicant must have:

  • A professional demeanour, excellent organisational skills, and be able to maintain their composure when under pressure from customers and workshop
  • A thorough understanding and hands on experience of maintaining Mercedes-Benz vehicles
  • Previous experience working with a luxury automotive brand will be highly regarded
  • Excellent attention to detail (we have zero documentation error expectations)
  • Superior people and communication skills (covering verbal, written and electronic)
  • High level of competency with Microsoft Outlook and Office, including Word, Excel etc.
  • Experience with ERA Power will be highly regarded
  • A passion for Mercedes-Benz is a given
  • You are pro-active and competitive, yet supportive of your colleagues seeking your assistance and whilst maintaining and building customer relations. Informative with car details and warranties, questions and documentation handling.

The successful candidate will enjoy:

  • A highly competitive remuneration package with a generous commission structure
  • On-going training to support your personal and professional development
  • Working with a strong supportive team

To be eligible to apply for this permanent position, you must hold permanent Australian citizenship and a current Australian Driver Licence.

If you consider yourself suitably qualified for this position, please apply via SEEK.

Why you should join Australasia's largest automotive retailer:

We are Australasia's largest and most dynamic automotive retailer employing over 10,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts.

Eagers Automotive is an equal opportunity employer that values diversity in the workplace

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