End User Computer

24 hours ago

Gold Coast Mc Australia Hastha Solutions Full time $60,000 - $80,000 per year


Urgent requirement of End User Computer (EUC) Support Technician / Specialist - Contract - Gold Coast

Requirements

Key Responsibilities:

Provide Level 2 technical support to end users in person, over the phone, or via remote tools.
Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
Set up, configure, and deploy computers and user accounts according to company standards.
Install, update, and maintain operating systems and application software.
Assist with onboarding and offboarding processes including provisioning/de-provisioning of devices and user access.
Maintain accurate documentation of support requests, solutions, and asset inventory.
Support remote users via VPN, remote desktop tools, or collaboration platforms.
Monitor and respond to helpdesk tickets in a timely manner.
Maintain security and compliance by applying patches, updates, and enforcing endpoint protection policies.
Escalate unresolved issues.
Participate in IT projects such as hardware refreshes, software rollouts, and office moves.

Technical Skills:

Proficient in Windows and macOS environments.
Familiarity with Microsoft 365, Active Directory.
Experience with remote support tools (e.g., Intel EMA, teams, SCCM, Intune).
Knowledge of basic networking (TCP/IP, DNS, DHCP).

Soft Skills:

Excellent customer service and communication skills.
Strong problem-solving and troubleshooting abilities.
Ability to work independently and as part of a team.
Attention to detail.

Duration: 06 months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

Email: ​

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