IT Support Engineer
6 days ago
JD – IT Support Engineer
- This technician would need to be able to support standard Windows endpoint support.
 - Support the manufacturing environment i.e., printers, iOT, devices, etc.
 - Experience working in an end-user desktop support role or computer operations environment required.
 - Advanced printer / peripheral device troubleshooting
 - Providing remote technical support to users of desktop and laptop, printer etc.
 - Manage end-user requests.
 - Configuring & trouble shooting problem w.r.t Operating System, Office Applications.
 - Handling VIP and escalation calls.
 - Interacting with senior users to understand the requirements.
 - Perform direct hands-on problem resolution and escalation management for end-user.
 - Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
 - Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
 - Investigation and resolution of issues and may also include performance monitoring
 - Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge
 
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