IT Support Engineer

5 days ago

Australia Zensar Technologies Full time $104,000 - $130,878 per year

JD – IT Support Engineer

  • This technician would need to be able to support standard Windows endpoint support.
  • Support the manufacturing environment i.e., printers, iOT, devices, etc.
  • Experience working in an end-user desktop support role or computer operations environment required.
  • Advanced printer / peripheral device troubleshooting
  • Providing remote technical support to users of desktop and laptop, printer etc.
  • Manage end-user requests.
  • Configuring & trouble shooting problem w.r.t Operating System, Office Applications.
  • Handling VIP and escalation calls.
  • Interacting with senior users to understand the requirements.
  • Perform direct hands-on problem resolution and escalation management for end-user.
  • Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
  • Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
  • Investigation and resolution of issues and may also include performance monitoring
  • Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge

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