End User Support Specialist

End User Support Specialist

Company:

Boeing Australia Holdings Pty Ltd

We are currently seeking an End User Support Specialist to be based 100% onsite in our Williamtown location.

Reporting to the IT Operations Manager, you will support various internal stakeholders with a full range of IT service support from desktop/application issues, to troubleshooting moderately complex delivery systems or network issues and escalating problems as appropriate. A NV1 Australian Defence security clearance is essential as parts of this role require access to classified facilities.

To be successful you will have strong problem-solving skills coupled with a learning mindset, and the ability to multi-task, prioritize, and manage time effectively. This along with your excellent customer service and stakeholder management skills will make you an ideal candidate. 

About the Role:

• Provide hardware, software and end-user technical support via phone, chat & self-service
• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams
• Assist with the rollout and setup of new starters computers and their profiles
• Install and support software, and provide basic informal user training
• Coordinate IT projects, ensuring timely delivery and effective collaboration across teams
• Troubleshoot solutions while providing exceptional customer experience
• Providing outside-of-hours support

Basic Qualifications (Required Skills/Experience)

• NV1 Australian Defence security clearance (essential)
• Experienced in the support of networked PCs running Windows-based software applications
• At least 2 years' experience in PC Support, with Windows 10
• Adept in supporting and setting up desktops, laptops and mobile devices
• Excellent verbal and written communication
• Excellent time management with the ability to meet tight deadlines
• Strong analytical, problem definition & resolution skills for problem solving

Preferred Qualifications (Desired Skills/Experience)

• A degree in computer science, industry certifications, or related industry degree or an equivalent level of prior experience within IT

Eligibility

Applicants must be Australian Citizens and currently hold or be able to reactivate a NV1 security clearance.

Applicants also must be able to meet Australian Defence security requirements with the ability to obtain an NV2 clearance.

About Us

Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. From the seabed to outer space, we have helped shape aerospace and defence innovations in Australia over the past 95 years.

In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation.

We're also committed to fostering an environment that's welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.

As an equal opportunity employer, female candidates, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. We are also open to candidates from other industries including mining, communications, ICT and oil and gas.

If you don't meet 100% of the criteria for this role although you have the right foundational experience and qualifications, don't hesitate to apply.

Benefits

• Cutting edge projects
• Flexible working options
• Competitive remuneration and incentive plan available
• Discounts for health insurance, travel and accommodation
• Salary packaging options
• Health and wellbeing benefits
• Study assistance
• Global opportunities

Please apply ASAP for this role as recruitment may commence before the end date.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds, ages, genders, disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply. 

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