[Only 24h Left] End User Computer

3 weeks ago

Gold Coast City, Australia Hastha Solutions Full time

End User Computer (EUC) Support Technician / Specialist - Contract - Gold Coast

Gold Coast, Australia | Posted on 09/16/2025

Urgent requirement of End User Computer (EUC) Support Technician / Specialist - Contract - Gold Coast.

Responsibilities

- Provide level 2 technical support to end users in person, over the phone, or via remote tools.

- Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.

- Set up, configure, and deploy computers and user accounts according to company standards.

- Install, update, and maintain operating systems and application software.

- Assist with onboarding and offboarding processes including provisioning/de-provisioning of devices and user access.

- Maintain accurate documentation of support requests, solutions, and asset inventory.

- Monitor and respond to helpdesk tickets in a timely manner.

- Maintain security and compliance by applying patches, updates, and enforcing endpoint protection policies.

- Escalate unresolved issues.

- Participate in IT projects such as hardware refreshes, software rollouts, and office moves.

Technical Skills

- Proficient in Windows and macOS environments.

- Familiarity with Microsoft 365, Active Directory.

- Experience with remote support tools (e.g., Intel EMA, Teams, SCCM, Intune).

- Knowledge of basic networking (TCP/IP, DNS, DHCP).

Soft Skills

- Excellent customer service and communication skills.

- Strong problem-solving and troubleshooting abilities.

- Ability to work independently and as part of a team.

Duration: 06 months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

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