ICT ServiceDesk Technician

ICT ServiceDesk Technician Under general supervision, provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network & Server Administrators where needed; troubleshoot network printer problems; pass more complex end-user problems on to the second level; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

Your key responsibilities will include:

• Provide first-level support for hardware, software, and network issues.
• Troubleshoot and resolve end-user problems; escalate complex issues.
• Install, configure, and maintain PCs, peripherals, and software.
• Support and train users on applications and technology.
• Maintain hardware/software inventory and assist with minor repairs.
• Diagnose network and printer issues.
• Deliver technical support via phone, email, and in-person.
• Suggest improvements to IT procedures and user experience.

The ideal candidate for this role will have:

• NATIN/HAVO/VWO diploma
• A minimum of 3 years of experience in IT field
• Tech Savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Excellent communication and interpersonal skills in Dutch and English.
• Valid driver's license
• Willingness to work on a rotational schedule of 14 days on/ 7 days off

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. Please note that only candidates who meet these requirements will be considered for the ICT ServiceDesk Technician position at Rosebel Gold Mines N.V.