Loyalty Specialist

2 weeks ago

Melbourne, Victoria, Australia Independent Pharmacies Australia (IPA) Full time $60,000 - $100,000 per year

About DBG Health & IPA
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Independent Pharmacies of Australia is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. We're building the strongest network by offering diverse services and evolving the customer focus of each pharmacy. This creates a win-win for consumers, members, and suppliers.

About The Role
Due to internal promotion, we have an opportunity for a Loyalty Campaign & CRM Specialist to join our team. This role is crucial in planning, executing, and analysing promotional strategies for IPA's loyalty programs. Working closely with cross-functional teams, you'll design innovative promotions to engage members and drive revenue growth. You'll also manage our loyalty marketing calendar, ensuring that all campaigns are delivered on time, within budget, and to high standards.

Key Responsibilities

  • Develop a promotional plan aligned with IPA's marketing and loyalty objectives.
  • Oversee the promotional calendar, coordinating with design, merchandise, and marketing teams.
  • Track and report on the success of promotions, continuously improving strategies.
  • Serve as the primary contact for internal stakeholders on loyalty promotions.

Key Requirements

  • 2-3 years in loyalty promotions management, with hands-on CRM experience (open to less for the right candidate)
  • Strong skills in crafting engaging promotional strategies.
  • Experience analysing consumer data to optimize campaign performance.
  • Excellent communication skills to foster collaborative relationships.

Benefits & Perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.

  • Competitive salary package and STIP program
  • Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
  • 12 weeks paid parental leave
  • We are a values-driven business fostering a supportive and friendly team culture
  • Enjoy the ability to work autonomously, empowering you to drive your own success.
  • Convenient head office location close to public transport, cafes and restaurants
  • Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

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