CRM Specialist

1 day ago

Melbourne, Victoria, Australia L'Oréal Full time $90,000 - $120,000 per year

We are currently recruiting a CRM Specialist to join the Luxury Division and contribute to key digital projects for Kiehl's to improve customer experience and conversion & identify opportunities for new digital projects

About The Job

  • Collaborate with the local brand & media team, and international business units to implement, strategise and feedback on email design, consumer journeys and user experience.
  • Own the O+O loyalty program delivering strategic consumer engagement, experience & brand love
  • Assist in implementing key tactical projects that arise from new technology identified to optimise our CRM performance and personalisation roadmap (for example: Everest, CDP, Kick Dynamic, Dynamic Yield & AI tools)
  • Support CDMO team in the implementation and optimisation of our new CRM platform use ensuring it works seamlessly and captures all required information at key points in the customer life cycle
  • Deliver key KPIs for divisional CRM programs and own the annual brand CRM roadmap, in collaboration with the broader team.
  • Improve customer experience and relationships through the analysis and implementation of sophisticated segmentation for personalisation on all interactions between customers and brand.
  • Identify opportunities to collect new data and mine existing data to help enrich our customer profiles and build more personalised experiences with our customers.

About You

  • Proven experience in CRM and strategic Consumer data analysis is expected.
  • A natural collaborator with a strong analytical mind-set you will be able to influence those around you to drive the brand ecommerce growth.
  • Strong communication skills you will be able to articulate a clear vision and be able to work in partnership with your stakeholders to achieve mutually beneficial outcomes.
  • Excellent time management skills and attention to detail
  • Experience in driving an eCommerce business is a bonus

About The Perks

  • Life insurance and Income Protection
  • Hybrid working environment. Enjoy Two WFH days a week
  • On-site gym / Health & Well-being programs
  • Corporate discounts available

About The Division
In the L'Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

About L'oreal Groupe, Australia And New Zealand
The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email

to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.

  • CRM Specialist

    7 days ago

    Melbourne, Victoria, Australia Montu Full time $104,000 - $156,000 per year

    Company DescriptionMontu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio.Montu is...

  • CRM & Loyalty Specialist - Skechers & Dr Martens

    1 day ago

    Melbourne, Victoria, Australia Accent Group Careers Full time $90,000 - $120,000 per year

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Marketing Specialist

    1 week ago

    Melbourne, Victoria, Australia Harmony New Energy Auto Pro Servicing Pty Ltd Full time $70,000 - $120,000 per year

    Marketing SpecialistLocation: Melbourne, VICCompany: BYD – Harmony Auto AustraliaAbout UsHarmony Auto is the official BYD dealer group in Victoria, representing one of the world's most innovative and fast-growing new energy vehicle brands. With rapid business expansion and multiple dealerships across Melbourne, we are committed to delivering exceptional...

  • Sales Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Tasty One Full time $104,000 - $130,878 per year

    About UsTasty One is a proud, family-owned business now in its third generation. As industry leaders in fruit and vegetable processing, we are passionate about helping our customers thrive. We supply major Australian food manufacturers and large-scale catering businesses, and our strong partnerships with national growers ensure year-round supply. Dedicated...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia MyIntegra Full time $60,000 - $180,000 per year

    About The RoleAt MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you'll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You'll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every...

  • Service Sales Specialist

    1 week ago

    Melbourne, Victoria, Australia Siemens Full time $90,000 - $120,000 per year

    Are you passionate about technology and sales? Do you thrive on creating value for customers by offering innovative solutions? Siemens is looking for a dynamic and technically skilled Service Sales Specialist to join our team and help shape the future of industry through advanced automation and digitalisation solutions. About the Role As a Service Sales...

  • Sales Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Unison Jewellery Australia Pty Ltd Full time $60,000 - $90,000 per year

    About Us: Unison Jewellery is a leading name in the jewellery industry, specializing in crafting timeless designs that blend tradition and innovation. With a strong presence in the global wholesale market, we pride ourselves on our commitment to quality, exceptional customer service, and fostering long-term relationships with our clients.Job Overview: We are...

  • Mass Market Collections Specialist

    3 days ago

    Melbourne, Victoria, Australia Energy Bay Full time $60,000 - $80,000 per year

    Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for youAbout Diamond Energy, An Energy Bay BrandEnergy Bay is rapidly expanding along the renewable...

  • Field Applications Specialist

    1 week ago

    Melbourne, Victoria, Australia Randstad - Sales & Marketing Full time $80,000 - $120,000 per year

    Field Application Specialist - Medical In Vitro DiagnosticsLocation: Sydney, Victoria (Metro)Job Type: Full-time, PermanentWe are seeking an expert Field Application Specialist to join a high-performing team focused on excellence, performance, and continuous improvement.This is a full-time, permanent position based in Victoria Australia (metro), and a key...

  • Marketing Specialist

    3 days ago

    Melbourne, Victoria, Australia Canopy Fitouts Full time $90,000 - $120,000 per year

    About the CompanyCanopy Fitouts is a Melbourne-based Design and Construct commercial building company that prides itself in providing the best outcomes and delivering stress-free projects to our clients, we do this through our flexible approach towards our clients' concerns.  The key to this success is our quality and timely communication while ensuring...