
Sales/Customer Service Representative
2 weeks ago
Full-Time Sales & Customer Service Representative
Location: Hallam, VIC (On-site)
Job Type: Full-time (38 hours per week)
About Us
At Hab Shifa, we are passionate about natural health and wellness, specializing in high-quality Black Seed products. We are growing rapidly and are now looking for a motivated and dynamic Sales & Customer Service Representative to join our team in Hallam.
This hybrid role will involve both in-office customer service and on-the-road sales, working closely with pharmacies, health food stores, and distributors to expand our brand's reach.
Key Responsibilities
Sales & Business Development
- Visit health food stores, pharmacies, and stockists to present and promote Hab Shifa products
- Build and maintain strong relationships with retail partners and distributors
- Identify new pharmacy chains and sales opportunities for product placement
- Follow up on wholesale inquiries and price list requests
- Support stockists with marketing campaigns, POS materials, and staff training
- Attend trade shows and exhibitions locally and interstate
Customer Service
- Handle inbound calls, emails, and social media inquiries (Meta, TikTok, Instagram)
- Engage with customers and stockists via social platforms to build brand loyalty
- Upsell and cross-sell products when appropriate
- Collect customer testimonials and success stories
- Maintain accurate records of customer interactions
Administration & Database Management
- Maintain and update stockist lists and CRM
- Log all sales visits, inbound/outbound calls, and follow-ups
- Greet visitors and customers at the office
- Assist in processing inbound sales and support internal projects
About You
- 3-5 years of sales or business development experience (health food or pharmacy industry preferred)
- 1+ years of customer service or administration experience
- Excellent verbal and written communication skills
- Self-driven, results-oriented, and proactive
- Ability to work independently and as part of a collaborative team
- Comfortable using social media and creating basic content
- Knowledge of or interest in natural health products is a bonus
Benefits
- Employee discounts on products
- Career progression opportunities with a leading Australian natural health brand
- Supportive, team-focused work environment
- Travel around Australia
Schedule:
- Full-time
- Monday to Friday
- Occasional travel for trade shows and exhibitions
Work Location:
- On-site in Hallam, VIC
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.
Job Type: Full-time
Pay: $46,460.00 – $80,579.90 per year
Benefits:
- Employee discount
Application Question(s):
- Do you have experience in the Health space (Pharmacy and Health Food Stores)
Experience:
- Sales: 3 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 20/09/2025
Expected Start Date: 30/09/2025
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