Facilities and Operation Coordinator

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Play a key role in supporting training activities, ensuring operational efficiencies, and enhancing the overall experience for our crew, third party customers and visitors
• Contribute to safety and operational excellence in this dynamic role
• Permanent full-time position based in Melbourne

Today, we're busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry.

While we work at an incredibly fast pace and have high expectations of ourselves, we work safely together to navigate a complex business environment.

In your new role as
Facilities and Operations Coordinator
, you will be the first point of contact for visitors, crew, and third-party customers at our QANTAS Group Flight Training facility. Your focus will be on delivering a professional, welcoming, and safe environment, ensuring all compliance, safety, and operational standards are met. You will play a key role in supporting training activities, operational efficiency, and enhancing the overall experience.

Your day-today responsibilities will include a blend of safety oversight, facility management, customer service, operational coordination, and quality assurance. The role is highly interactive, requiring strong communication skills and a proactive approach to both routine and unexpected issues.

You'll have

• Exceptional Customer Service skills
• Strong understanding of safety and compliance in a regulated environment
• Excellent communication and stakeholder management skills
• Ability to manage the dynamic and demanding requirements of the business in a proactive manner
• Excellent time management skills and the ability to meet deadlines
• Advanced knowledge of Microsoft Office programs
• High level of attention to detail and accuracy

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications Close: Monday 24th November 2025