Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Humankapital Full time $90,000 - $120,000 per year
  • Real Estate & Property
  • Real Estate - Other
  • Melbourne

  • Contract

  • Fixed-term contract

  • On the ground, hands on role
  • Opportunity to coordinate Australia's largest transport hub

About the company

Our client is a highly successful organisation that manages over $1 billion worth of infrastructure assets across Australia. They collaborate with some of the world's top facilities management providers to fulfill the needs and requirements of their clients and the end-users of their facilities.

About the role

We require an Operations Coordinator, to support the team in managing and ensuring the smooth operations of Southern Cross Station - Australia's largest transportation hub. You will play a crucial role in ensuring that the transport hub runs efficiently, safely, and in a way that meets both operational and customer service standards. This is a full-time, fixed term position until June 2026. Reporting to the Operations Manager, some key responsibilities will include:

  • Support the implementation of projects and their requirements, including ensuring WHS risk minimisation to passengers and minimal disruption to operations.
  • Coordinating with stakeholders ensuring adequate resources are allocated to meet operational demands, especially during peak times and special events.
  • Assist in overseeing the daily operations to ensure that all transportation, security, and service activities run smoothly.
  • Be a key point of contact, coordinating communication between key stakeholders and service providers.
  • Ensuring the facility complies with all relevant local and national work health & safety regulations, ensuring a safe and secure environment for its customers and passengers.
  • Assist in the oversight of service provider contracts, ensuring adherence and performance of the contracts, to maximise performance and minimise abatements.
  • Support the Operations Manager in the execution of initiatives in pursuit of growth opportunities and cost optimisation efforts.
  • Mitigate risks and activities that may adversely affect the operations of the facility and its stakeholders by responding quickly to issues that arise

About you

Ideally you will come from a facilities/operations/project management background for a multi-functional asset where public safety is paramount and strong stakeholder management is key. You will also have:

  • Exposure to contract management across facilities or projects with multiple service providers.
  • Real-time problem-solving skills, with the ability to think quickly and make sound decisions in high-stress situations
  • Ability to work collaboratively with multiple stakeholders, including government agencies, transport providers, contractors, and vendors
  • Experience in supporting projects, with multiple stakeholders involved, preferably in construction or infrastructure including government, or a large public venue
  • Exceptional communication and relationship management skills.
  • 3-5 years' experience in a similar role.

This is an on the ground, fast paced role. You will need to be flexible in working between 2 offices, located approximately 4 mins walk apart.

You will be part of a small, cohesive team that has a great culture. For a confidential conversation or a copy of the position description call Sarah on or APPLY NOW.

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