Training Administration Officer
4 days ago
The Plumbing Industry Climate Action Centre (PICAC) is an industry owned, not-for-profit, Registered Training Organisation (RTO) that provides contemporary, industry-specific training and professional development for the commercial and domestic plumbing sectors, operating from cutting edge training centres across Victoria, New South Wales and Queensland.
About the Role:As a 12-month FTC Training Administrator, you will work as part of our training administration team, liaising closely with trainers, clients and students. You will coordinate our apprenticeship and post-trade courses, whilst playing a key role in ensuring that the organisation meets its regulatory compliance obligations.
Responsibilities will include:
- Administer training including enrolments, invoicing, scheduling of sessions, resulting and completions;
- Liaise with trainers in relation to classes
- Prepare student documentation and teaching materials
- Answer incoming calls, respond to training queries and correspondence
- Liaise with Management to ensure correct information is being marketed
- Assist with audits and statutory RTO compliance activities
- Assist in processing of competency results and claims for students in VETtrak
- Maintenance of student data and files in accordance with RTO policies and compliance requirements
- General filing, processing mail, student invoicing, payments and reports
The ideal candidate for this role will have:
- Experience working in an administration role
- Excellent written and verbal communication skills
- Excellent attention to detail
- Sound computer literacy, including proficiency with Microsoft Outlook, Word, Excel and VETtrak (ideal)
- Self-motivation, with demonstrated ability to work independently and within a team
- Demonstrated time management and organisational skills
- Ability to handle sensitive information with absolute confidentiality
- Reliability and a positive attitude to work in a team environment
Working for PICAC you will benefit from a competitive remuneration package and a working environment that embraces professional development and builds capability. You will receive an additional 5 days of leave at Christmas that is not deducted from your annual leave balance.
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