Training & Change Support Officer (ERP)

Posted: 11/09/2025

Closing Date: 24/09/2025

Salary: $84, $88,173.65

Job Type: Permanent - Full Time

Location: Albany - Depot

Job Category: Government, Defence & Emergency

Status: Temporary, Full Time (1.0 FTE, part time considered), 18 months with the possibility of extension.

Salary range: Level 5.1 to 5.4 ($84,010.85 to $88,173.65 per annum) dependent on skills, knowledge and experience.

Opportunity: The City is in the process of implementing a new Enterprise Resource Planning (ERP) software solution. Supporting the ERP Project Officer, the Training & Change Support Officer is responsible for the development and execution of user training to ensure successful implementation of the City's new ERP. This role will see you responsible for the development and implementation of training for staff, contractors, and clients on the new ERP system. You will be required to support a team of nominated staff to complete user acceptance testing and deliver training throughout the project life cycle, monitoring and evaluating the training effectiveness and making improvements as needed. You will act as the central point of user support during the project including responding to concerns and queries, collecting feedback, and refining the training programs.

About You: We are seeking a skilled Training Officer with proven experience in designing and delivering training programs. The ideal candidate will be adept at creating high-quality training materials and developing comprehensive plans that meet deadlines and involve coordination with multiple stakeholders. Strong attention to detail, organisational skills, and the ability to build positive relationships are essential. The role requires excellent interpersonal skills, including the ability to adapt communication and teaching styles to different audiences. Candidates should demonstrate initiative and be able to work independently under general supervision. The successful applicant will play a key role in ensuring the success of our training initiatives.

If you meet the above requirements, have experience working in a similar position and are passionate about working for the City of Albany, please apply.

About Us: The City of Albany is one of Western Australia's most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the Community of Albany and we create an environment where every employee has an opportunity to succeed.

What We Offer: The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks' annual leave per year
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
• Access to our Employee Assistance Program (EAP) for you and your family
• Free ALAC Memberships
• Festive leave days
• Volunteering support
• Generous study assistance
• Employee recognition program
• Discounted Private Health Insurance
• Novated Leasing (where applicable)

Interested? Please review the job information kit below;

• Conditions and How to Apply
• Advice for Prospective Applicants

Please Note: To be eligible for an interview, your cover letter must clearly address the key points outlined in the Document.

If you are having any difficulties or for further assistance with the process please contact People and Culture at or on

Role related queries should be directed to Mel Poett, Project Officer – ERP Implementation at or on

Deadline: Applications close 5pm, Thursday 25th September 2025

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.