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Network Support Officer

2 weeks ago

Albany, Western Australia Ramped Technology and Management Systems Full time $40,000 - $80,000 per year

Ramped Technology and Management Systems is hiring a Full time Network Support Officer role in Albany, WA. Apply now to be part of our team.

Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • No experience required for this role

IT Network Support - Level 1

Full Time

Ramped Technology is a leading provider of commercial IT services to the Great Southern Region and is based in Albany since 2001. We have a client base from the smallest to the largest networks in the region.

We are seeking a professional and enthusiastic person to fill the role of a Level 1 - IT Network Support Technician.

Experience is desirable, however on job training will be provided. The right candidate will need to enjoy working with people, have patience, great communication, time management skills, sound problem solving skills and enthusiasm to provide outstanding customer service.

In this position you will be required to have the ability to work well under pressure with changing priorities, unpredictable workload, and perform the following duties:


• Serve our customers to the highest standard;


•Work with others as a team member;


• Represent RAMPED in a positive and professional manner;


• Be punctual and presentable at all times;


• Be responsible for your own safety and the safety of others;


• Phone Support;


• Help Desk Duties including operation of the Ticketing System;


• Onsite Client Support;


• Microsoft 365 support, management and configuration including Azure, Intune, Exchange, Sharepoint, Security and Compliance;


• Computer configurations and installs;


• Computer diagnostics and repairs;


• VOIP installations, diagnostics and repairs;


• Monitoring Services;


• Network, Client and Process documentation;


• Stock Control; and


• Any other reasonable task as directed by the Manager and/or Director.

A current Western Australia driver's license is desired, and a police clearance will need to be obtained. Please send resume and covering letter to *****

applications close 31st May 2025.