FC – Roster Coordinator

Community Lifestyle Support Ltd (CLS) prides itself as not-for-profit community organisation that's been operating for over 25 years, providing a holistic, person centred support to people residing throughout the Bundaberg and Fraser Coast Regions.

CLS is dedicated to the provision of innovative, best-practice services to people living with a disability. Our purpose is to build a thriving community that celebrates diversity, embraces equality & inspires creativity.

CLS is seeking a part-time, motivated and service-oriented Roster Coordinator to join the Service Delivery Team. This is a fast-paced role working in a busy office environment and your job is to ensure that the right people, are at the right place, at the right time If you are a confident and resilient problem solver, who greets the daily challenges of rostering with good humour, then we want you to join our fun and friendly team.

Reporting to the Service Delivery Manager – Rostering, this position will be providing support to the Rostering and Administration staff for Supported Independent Living (SIL), Community and Skills Campus. You will be responsible for the allocation of our most critical resource, our people, ensuring our clients have appropriate staffing to fulfil CLS' client support requirements.

Key Responsibilities of the Position:

• Oncall componant for the Fraser Coast and Bundaberg Branch between 6am – 8am, Monday to Friday.
• Coordinate the roster for SIL, Community and Skills Campus staff, and assist with the management of the support workers workforce using the rostering program.
• Liaise with the Service Delivery Managers, develop and manage rosters as per client's needs, ensuring correct skill mix.
• Monitor staff availability and attendance, including coordination of shift replacements for scheduled and unscheduled leave, and reporting on excess unscheduled leave.
• Monitor staff holiday relief needs, including casual staff levels and advise the Service Delivery Managers of recruitment needs in a timely manner.
• Ensure rosters for all sites are accurate.
• Assist management to resolve any rostering issues.
• Reception duties
• As the first point of call, direct inquiries appropriately.
• Other duties consistent with the position where required and/or requested by CLS Management from time to time.
• May be required to participate in the on-call roster.

Mandatory Knowledge and Experience:

• Have previous rostering experience and/or a strong admin background.
• Have a strong ability to manage the competing demands of a busy environment, prioritise tasks and work to tight deadlines.
• Have demonstrated attention to detail and data entry accuracy.
• Possess great customer care and communication skills.
• Have the ability to work with minimum supervision.
• Have a positive, empathetic, helpful approach and able to work within a confidential environment.
• Be solution focused, flexible and able to find alternative solutions.
• Demonstrate confidentiality and awareness of diversity and sensitive issues.
• Maintain positive relationships with clients and stakeholders.
• Provide after-hours support/coordinate and manage on-call shift replacement

To be considered you will have (or the ability to acquire):

• Current Yellow Card or NDIS Worker Screening Check
• Current Blue Card
• Current Driver's License
• High level of written and verbal communication skills

What's in it for you:

• Be part of a curious, supportive and caring team
• Supportive and inclusive work environment
• Access to Employee Assistance Program (EAP)
• Competitive Hourly Rates
• Salary packaging options to increase your net income. Find out more at
• Applications are being reviewed as they are received, with shortlisted applicants contacted to attend an interview.

NOTE:

During the Interview you will be asked to provide a copy of the NDIS "Worker Orientation Module 'Quality, Safety and You" certificate accessible for FREE via

This position does not have a closing date. We review applications daily and will close the vacancy when available positions have been filled.

To apply for this position, click on "Apply for this job" and submit your cover letter and resume.