Service Manager

7 days ago

Mount Brisbane New South Wales, Australia ONATEL Full time $90,000 - $120,000 per year

Lead a growing team | Established national company | Safety-first culture

About Lotus Commercial
Lotus Commercial is an industrial service business with over 30 years of experience delivering kitchen exhaust, canopy cleaning, HVAC filter maintenance and industrial cleaning services to the hospitality and corporate sectors. With a strong reputation for safety, reliability and service, we continue to expand across South East Queensland and Northern NSW.

The Opportunity
We are seeking an experienced Service Manager / Operations Manager to join our close-knit team in Brendale (Brisbane northside). This is a hands-on leadership role overseeing both field technicians and office-based schedulers, ensuring services are delivered safely, efficiently, and with a strong customer focus.

This role would suit someone currently working as a Trade Service Manager, Area Manager, or an experienced leader looking to step into Operations Management.

What's in it for you?

  • Join an established, growing national business with 30+ years of success
  • Lead and develop your own team with autonomy
  • Be part of a supportive team environment with a strong safety-first culture
  • Enjoy a varied role that combines office-based management with field supervision

Key Responsibilities
Reporting to the Regional Manager, you will:

  • Lead and motivate a team of field technicians and schedulers
  • Drive operational efficiency, service quality, and compliance with safety standards
  • Manage KPIs and ensure service standards are consistently met
  • Handle customer escalations with a professional, solutions-focused approach
  • Balance office coordination with hands-on field supervision

What We're Looking For

  • Experience as a Service Manager, Operations Manager, Field Service Manager or Facilities Manager
  • Proven ability to lead and motivate teams in person and remotely
  • Strong safety-first mindset and knowledge of WHS practices
  • Customer-focused, with experience in problem solving and complaint resolution
  • Demonstrated ability to manage KPIs and team performance
  • Proficient in Microsoft Office (Excel, Word, Outlook) and service/CRM systems
  • Trade background or technical knowledge in HVAC/facilities advantageous

Apply Now
This role is suited to a driven individual who thrives in a fast-paced environment and enjoys the challenge of managing people, operations, and customer outcomes.

If this sounds like you, click Apply Now and take the next step in your service or operations management career with Lotus Commercial.

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