Customer Care Support

23 hours ago

Rookwood New South Wales, Australia Metropolitan Memorial Parks Land Manager Full time $45,000 - $60,000 per year

About Metropolitan Memorial Parks:

With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

About the Role:

Are you passionate about providing solace and support to grieving families? Do you excel in administration duties, handle sensitive situations with empathy and thrive in a small team environment? We invite you to join our team as a Customer Care team at our Rookwood Cemetery site, located near Lidcombe NSW.

Key Responsibilities:

  • Assisting with the coordination of services and products offered to customers.
  • Handling payments and appointment bookings.
  • Following up documentation and details with stakeholders and families.
  • Managing and escalating customer concerns with empathy and resilience.
  • Liaising and supporting families of the bereaved regarding memorial arrangements, products, locating loved ones and service offerings.
  • Providing exceptional customer service and organisational skills.
  • Addressing general inquiries with professionalism and accuracy.
  • Reception and administration duties as requested.

About You:

  • Experience in reception and administration support roles would be an advantage
  • Proven ability to thrive in a fast-paced environment
  • Previous experience in the cemetery sector advantageous
  • Strong teamwork and communication skills
  • Intermediate to advanced computer skills
  • Ability to handle sensitive situations professionally

Join Our Team:

We're seeking a reliable and dedicated team players to join our team. As a key member of our team, you'll be relied upon to provide consistent support and expertise to ensure the smooth operation of our cemetery operations.

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