Conference & Events Sales Manager

Located in the $600m Southpoint precinct, Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for.  Recognised for its bold design, boutique luxury, and award-winning guest experiences, Emporium Hotel South Bank is one of Australia's leading luxury hotels. Home to FIRMA Italian, Reserve Cellar and Wine Bar, Belle Époque, the Terrace Rooftop Bar, and a state-of-the-art events level, the hotel offers a dynamic environment for a creative conference and events professional to thrive.

We are seeking a full time, highly motivated, and enthusiastic individual to join the Hotel's Sales & Events Team.

Working in our Sales and Marketing Team, you play a vital role in delivering on the Emporium Service Promises. You will be responsible for supporting the efficient operation of the Conference & Events department and assisting the Director of Sales and Marketing in the coordination of departmental activities.

The role encompasses the end-to-end management of confirmed conferences and events, including the preparation of event orders, and post-event follow-up.

This is a dynamic, multi-faceted role that requires excellent organisational, multi-tasking, and communication skills.

Key Responsibilities

• Lead, develop, and support the Conference & Events Team to achieve revenue and conversion targets.
• Design and implement sales strategies, forecasting, and competitor analysis to maximise business opportunities.
• Manage key client relationships, incentive databases, and conference proposals, ensuring timely follow-up and accurate quotations.
• Oversee the full cycle of conferences and events, from enquiry and proposal through to delivery, and post-event evaluation.
• Chair and drive weekly sales and event meetings, ensuring clear and respectful communication and efficient coordination across departments.
• Host site inspections, familiarisation programs, and client events to strengthen relationships and secure future business.
• Ensure team performance aligns with brand standards through regular briefings, training, and staff inductions.
• Embody an ownership mindset by monitoring business periods to optimise occupancy and revenue; proactively manage costs while maintaining quality standards.
• Maintain accurate sales records, databases, and reporting to support departmental planning and strategy.
• Collaborate with the Director of Sales and Marketing on promotional initiatives and special projects.
• Provide operational support to food & beverage, conferencing, and other departments to ensure effortless event execution.

About you

• Minimum of 2 years' experience in a similar role; hospitality or luxury hotel experience highly regarded
• Strong ability to build rapport and foster positive relationships with both clients and internal stakeholders
• Highly organised, proactive, and capable of managing multiple priorities while taking pride in the detail
• Outstanding personal presentation and attention to detail
• Collaborative team player with the ability to work effectively across departments, maintaning grace under pressure
• Enthusiastic, curious, and passionate about luxury hospitality, events, food and beverage
• Professional, and client-focused, with a commitment to delivering exceptional experiences

Why Join Us?

• Work with a passionate and welcoming team in one of Brisbane's most iconic luxury hotels
• Gain hands-on experience
• Access industry perks and employee discounts on accommodation, coffee, and food
• Dry-cleaning of work attire
• Our People Matter - Celebration of employee milestones & achievments
• Warm and supportive culture
• Monthly wellbeing programs
• Employee recognition and career development opportunities.

We look forward to receiving your application.