Senior Client Experience Manager

2 weeks ago

Greater Brisbane Area, Australia Orchard Talent Group Full time $90,000 - $120,000 per year

The organisation
Nextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. We believe everyone deserves to get more out of life and are committed to helping our clients achieve their goals through integrity, collaboration, and continuous improvement.

The opportunity

  • Take the lead in shaping the future of Nextt's Brisbane services, ensuring exceptional client outcomes and sustainable growth.
  • Drive strategy across a multi-million-dollar portfolio, influencing both operational delivery and long-term service development.
  • Inspire, mentor, and empower Client Experience Managers and their teams to deliver consistently high standards of care.
  • Work with senior leaders across Quality, Safeguards, People & Culture, and Business Development to align workforce capability with participant needs.
  • Champion innovation and continuous improvement in client experience, building stronger connections with clients, families, and the wider community.

About you

  • Proven track record as a senior leader in disability, health, or community services, with the ability to balance operational excellence and strategic growth.
  • Natural relationship builder with the presence and influence to engage stakeholders at all levels.
  • Commercially astute, experienced in managing complex budgets and driving performance across large teams.
  • Knowledgeable in NDIS, safeguarding, and quality frameworks, with a passion for client-centred care.
  • Tertiary qualifications in health, allied health, disability, or business management.

What's on Offer
This is a unique opportunity to step into a pivotal leadership role with one of Australia's leading NDIS providers. Based in Brisbane with flexibility to work from home, you'll enjoy:

  • A competitive remuneration package including salary packaging and benefits.
  • Scope to shape the future direction of Nextt's services and influence outcomes at a strategic level.
  • A collaborative, values-driven executive team who will back your leadership and ideas.
  • Professional growth and career development in a high-impact national organisation.

How to Apply
For a confidential discussion or role-related questions, please contact Josh Kyle of The Orchard Talent Group:

E:

To apply please submit your current CV via the link.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.

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