Client Relationship Manager

7 days ago


Greater Sydney Area, Australia Cognizant Full time $120,000 - $180,000 per year

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.

If you want to be part of this growth story, seize the moment and join us in ANZ

Overview
Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.

Key Responsibilities

  • The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
  • Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders.
  • Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
  • Identify strategic initiatives that help client's business achieve their goals and drive transformational programs.
  • Provide thought leadership / innovation in managing strategic customers.
  • Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
  • Drive growth and customer satisfaction in the accounts / portfolio.
  • Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
  • Negotiate commercial terms of engagement.
  • Responsible for managing the P&L of portfolio, business planning / budgeting.
  • Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.

Measures
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.

Preferred Qualifications

  • 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
  • Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.
  • Strong knowledge of technology and business segments within the financial services sector.
  • Strong connects to the senior business and technology leadership in the Insurance accounts.
  • Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.
  • Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
  • Experience working on onsite / offshore model.
  • Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.
  • Practitioner mindset towards engaging senior level executives in transformation solutions.
  • Strategic thinking, confident and the ability to plan ahead and stay the course.
  • Proven track record of improving business performance and winning deals.
  • Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.
  • Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
  • Strong negotiation, communication and facilitation skills.

Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us. For a complete list of open opportunities with Cognizant, visit

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Salary >100,000 AUD

Salary: 100,000 and above

Posting Date: 20 May 2025



  • Greater Sydney Area, Australia UPS Full time $104,000 - $130,878 per year

    ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้มองหาโอกาสใหม่ ๆ ในองค์กรที่ติดอันดับ...


  • Greater Brisbane Area, Australia Unleashed Potential Full time $60,000 - $120,000 per year

    Build Meaningful Client Relationships with Flexibility & GrowthAre you passionate abouthelping clients succeed, building strong partnerships, and creating lasting value? Do you want a role that offersflexibility, freedom to work remotely, and performance-based rewardsinstead of being tied to a traditional 9–5?We're seeking a motivatedClient Relationship...

  • Relationship Manager

    2 weeks ago


    Greater Sydney Area, Australia StoneX Group Inc. Full time $80,000 - $120,000 per year

    OverviewClass:Full-time AND PermanentLegal Entity:StoneX Financial Pty LtdOrganization:StoneX Financial Pty LtdReport to:VP, Senior Manager Retail – China & JapanCompany Overview:Connecting clients to markets – and talent to opportunity.StoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies,...


  • Greater Sydney Area, Australia StoneX Group Inc. Full time $90,000 - $120,000 per year

    OverviewClass:Full-time AND PermanentLegal Entity:StoneX Financial Pty LtdOrganization:StoneX Financial Pty LtdReport to:VP, Senior Manager Retail – China & JapanCompany Overview:Connecting clients to markets – and talent to opportunity.With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more...


  • Greater Sydney Area, Australia Judo Bank Full time $90,000 - $120,000 per year

    Job Type: Permanent - Full TimeLocation: Sydney CBDJob Category: Relationship ManagementA bit about usAt Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business...


  • Sydney, Australia Ashurst LLP Full time

    **The Opportunity**: Our Client Growth & Innovation team plays an integral part of the Firm's growth strategy driving the development and performance of the Strategic Client Portfolio (Priority Clients Program). A newer pillar within Clients, Markets and Growth function, this department represents a true focus on transformation to the way the firm manages...


  • Sydney, Australia Link Group Full time

    **Overview** The role of a Client Relationship Manager (CRM) is to deliver against Link Market Services Limited’s (Link) client objectives of understanding, anticipating and managing the needs and expectations of clients to ensure maximum revenue potential and develop and maintain strong relationships with clients. CRMs are ultimately responsible for the...


  • Sydney, New South Wales, Australia MUFG Pension & Market Services Full time $90,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...


  • Sydney, Australia Clarrow Full time

    A award winning B2C Lender is looking for a superstar relationship Manager to join the Sydney team, and assist with maintaining and growing high net worth relationships. within this phone based role, you will your strong relationship skills to truly understand the clients requirements and provide personalised finance solutions, through a combination of...


  • Sydney, Australia Link Group Full time

    **About Us**: At Link Market Services Limited (Link), we are dedicated to understanding, anticipating, and managing the needs and expectations of our clients. As a Client Relationship Manager (CRM), you'll play a vital role in ensuring maximum revenue potential while maintaining strong relationships with our clients and their investors. **Role...