Current jobs related to Client Experience Manager - Greater Adelaide SA - Bedford Group

  • Client Experience Manager

    1 day ago

    Adelaide Region SA, Australia Nextt Group Pty Ltd Full time

    **Position Description** At Nextt we are passionate about delivering person centred care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are...

  • Client Relationship Consultant

    3 days ago

    Adelaide CBD, Australia My Plan Manager Full time

    **About us** At My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn’t get in the way...

  • Client Services Manager

    1 week ago

    Greater Adelaide SA, Australia Barkuma Full time

    22nd November, 2024 **About the Role** An exciting opportunity has arisen for a permanent full-time Client Services Manager within the Barkuma Commercial Services business unit. Reporting directly to the Production Operations Manager, this pivotal leadership role entails overseeing the Client Services Team and Workplace Trainer. Responsibilities include...

  • Client Ticketing Services Manager

    2 days ago

    Greater Adelaide SA, Australia TEG Full time

    **Be part of our tomorrow! We are hiring a Client Services Manager at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!** Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and...

  • Client Experience Ambassador

    1 week ago

    Adelaide Region SA, Australia Aurecon Group Full time

    Want to bring ideas to life? You’re in the right place. If you’re looking for a fresh challenge, why choose Aurecon? It comes down to one, crucial question. What kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything - from the local community to the entire...

  • Client Experience Manager

    5 days ago

    Adelaide, South Australia beBeeCustomerExperience Full time $67,200 - $70,400

    Client Relationship SpecialistWe are seeking a Client Relationship Specialist to join our team in Adelaide. This role involves providing high-quality service to clients and providers through various communication channels.Ensure exceptional customer experience through phone calls, email, and other interactions.Address client and provider concerns with...

  • Design & Client Relationship Manager

    1 week ago

    Greater Adelaide SA, Australia Essential HR Full time

    Generous salary plus commission - Fantastic opportunity to develop your career in residential housing design - We value innovation, customer satisfaction, and creativity **About Century Homes** A family business, that’s a premier custom residential builder in South Australia. We are dedicated to turning dreams into reality, with uniquely crafted homes...

  • Training and Quality Specialist, Client Experience

    2 weeks ago

    Greater Adelaide SA, Australia CoreLogic Full time

    At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...

  • Client Experience Ambassador

    3 days ago

    Adelaide Region SA, Australia Talent Connect Australia Full time

    Exciting opportunity to join a global and leading organisation in innovation and sustainability. This company is highly recognised for it's fantastic culture and equality in the workplace as well as it's learning and development opportunities for career growth! - **Adelaide CBD - great location and very easy to access from all public transport links**: -...

  • Client Executive

    1 day ago

    Greater Adelaide SA, Australia Altera Digital Health Inc. APAC Full time

    **Exciting Opportunity: Join Our Team as a Client Executive!** **Location: Adelaide or Melbourne** - Global healthcare IT company - Competitive salary plus commission plan plus generous benefits - Thrive professionally and personally in a supportive team Are you a dynamic, client-centric professional ready to take your career to the next level? We are...

Client Experience Manager

2 weeks ago

Greater Adelaide SA, Australia Bedford Group Full time

Permanent, full-time | Hybrid and flexible work arrangement negotiable
- An innovation leader addressing challenges and demands to improve outcomes
- Respected organisation with 75 years history | Invested in meaningful developmen

**Client Experience Manager**
- Permanent, full-time | Hybrid and flexible work arrangement negotiable
- An innovation leader addressing challenges and demands in the sector to improve outcomes
- A respected organisation with a 75+ year history | Invested in meaningful development

***
**About Bedford**

For more than 75 years, Bedford has delivered quality products and services while scaling social impact. Bedford exists to support people with disability to live the life they choose through a diverse range of skill-building opportunities, from learning experiences to supported and open employment. Underpinning this is the belief that diversity, inclusion and acceptance equals belonging for people of all abilities.

**Bedford-backed social enterprise**
***
Dovetail Advanced Manufacturing is a Bedford-backed social enterprise specialising in the manufacture of quality timber products and furniture for consumers and businesses. As a social enterprise, everything we build is made with purpose. Not only do we offer sustainable furniture and timber solutions we also create meaningful open employment opportunities for people with disability or experiencing barriers to work. Dovetail’s capabilities include, Flat Pack and Ready-Made Furniture Manufacturing, Kitchen and Cabinet Making Manufacturing, Commercial Joinery powered by XFrame, Decking Solutions, Accommodation Fit Out and Timber Processing and Contract Cutting. We are pleased to partner with a range of businesses, including Bunnings, Wallspan, Euro Alfresco, Workspace Commercial, Timberlink, OTR, OneFortyOne and ANZ.

**How this role contributes to Bedford’s future vision**

This full time, permanent role is reports to the Head of Strategic Sales and Business Development. The Customer Experience Manager (CEM) is a strategic leader responsible for shaping and optimising the end-to-end customer journey. This pivotal role ensures that every touchpoint with customers—both internal and external—is exceptional. The CEM collaborates closely with cross-functional teams to enhance processes, drive efficiency, and elevate overall customer satisfaction. Reporting directly to the Head of Strategic Sales and Business Development, the CEM plays a critical role in achieving business goals and fostering a customer-centric culture.

**Key responsibilities**
- Leading Customer Service Teams: The CEM oversees and guides customer service teams, ensuring they consistently deliver exceptional service aligned with customer-focused strategies
- Fostering Customer Loyalty: Customer experience managers focus on building and nurturing customer loyalty. They design and execute initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy
- Service Standards: Set service standards and monitor adherence to ensure consistent, high-quality interactions.
- Develop and maintain a deep understanding of customer pain points and preferences.
- Process Mapping and Analysis: Evaluate existing customer service processes, identifying bottlenecks and areas for improvement.
- Lead and Champion: Lead cross-functional teams in implementing process enhancements.
- CRM Project: Drive the successful implementation and adoption of the Business Central CRM system.
- Feedback Loop Management: Gather customer feedback through surveys, interviews, and other channels.

***
**Skills, Knowledge and Experience**

You are an experienced leader in a process-driven environment who is highly skilled in identifying the need and implementing changes in process for the best service outcome. You are passionate about improving client and customer satisfaction through continuous improvement.

Essential criteria:

- Bachelor’s degree in Business Management, Commerce, Marketing, or a related field, or equivalent professional experience
- Minimum 5 years of experience in customer service management or a similar role.
- Prior supervisory experience.
- Proficiency in CRM systems, preferably Business Central.
- Intermediate skill in Microsoft Word and Excel.

Skills and attributes:

- Clear and effective communication including ability to listen actively, understand inquiries, and provide concise and helpful responses.
- Demonstrated ability to analyse problems, think critically, and find practical solutions is essential for maintaining customer satisfaction.
- Demonstrated ability to prioritise tasks, manage time efficiently, and switch between different tasks.
- Prior experience keeping track of customer information, handling inquiries, and resolving complaints.
- Attention to details when inputting data, managing records, and handling customer requests.
- Being adaptable and open to change ensures administrators can handle evolving situations ef