Medical Receptionist/ Client Service Officer

2 weeks ago

Melbourne, Victoria, Australia Sunbury Physiotherapy Clinic Full time $36,000 - $42,000 per year

Medical Receptionist (Client Service Officer) – Physiotherapy Practice

Permanent part-time | ~20 hrs/week | Afternoons & evenings | Sunbury

Want a role where you genuinely make a difference every day? At Sunbury Physiotherapy you'll get the opportunity to bring your warmth and professionalism to the front desk while helping keep our clinic running optimally behind the scenes.


Typical Duties

  • Welcome patients warmly and professionally, ensuring every interaction reflects our values.
  • Manage bookings, calls, payments, and multiple online systems to keep the clinic running smoothly.
  • Support our physiotherapists and visiting health professionals with efficient, accurate administration.
  • Problem-solve and prioritise on the go in a busy, fast-paced front desk environment.
  • Contribute to team culture—celebrate wins, support colleagues, and add to the friendly, positive atmosphere our patients and team members love.

Desirable Extras

  • Sales or retail experience (confidently discussing product options).
  • Social media content creation and advertising.
  • Website maintenance.
  • AI and digital technology skills.

You
  • Thrive when it's busy; are a calm communicator with sharp attention to detail.
  • Confident with IT and digital technology as well as learning new systems.
  • Warm, professional manner and genuine care for people.
  • Reception/admin experience ideal (health or allied health an advantage).

Hours and Pay
  • ~20 hrs/week across ~4 days.
  • At least 3 late finishes per week (to ~8:15 pm).
  • One Saturday/month (8:15 am–2:15 pm) – optional.
  • $30/hr weekdays, $42/hr Saturdays + 12% super.
  • Financial contributions towards professional development and regular in-house training.
  • Leave entitlements.

Why Sunbury Physiotherapy?

We live by our values every day — Team First, Strive for Greatness, Live Above the Line, Care to Make a Difference, and Love What You Do. That means celebrating wins together, supporting each other when it's busy, and creating a workplace where humour and teamwork are part of every day — not just words on a page.

Working with us also means you'll enjoy the benefits of a local role in Sunbury, without the need to commute into the city.

Most importantly, our client service officers make a real difference to patients' lives every day, by bringing their empathy, humour, and warmth to the role — making the work truly rewarding.

How to Apply

To apply, please complete this short application form:

Applications submitted via email or SEEK only will not be considered — the form is the only way to apply.

We look forward to welcoming you to the Sunbury Physiotherapy family

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