Front Office Receptionist GSA

1 day ago

St Kilda VIC, Australia Crest on Barkly Hotel Melbourne Full time $50,000 - $52,500 per year

We are currently seeking a Full Time, Guest Service Agent to join our successful team.

In this role you will report directly to the Front Office Manager and will be responsible for the day-to-day operations at front office assisting, supporting F&B and coordinating housekeeping.

This role is a hands-on position with a strong focus on customer service and will require a driven individual who is able to work across all departments.

Duties and Responsibilities:

  • Reception duties including guest check-ins and check-outs
  • Liaising directly with Housekeeping ensuring the highest of standards be delivered.
  • Effective allocation of rooms.
  • Complaint handling
  • Ensure safety of fellow staff and guests following company policy and procedure at all times
  • Assist the Front Office Manager with rates and revenue targets
  • Handling of reservations
  • Assist in group reservations & accounts receivable.
  • The successful candidate will possess the following:
  • Previous Front office experience within a hotel.
  • Exceptional customer service skills.
  • Proficient in Microsoft Office and Excel
  • A willingness to learn and adopt new skills
  • Experience with PROTEL Hotel Management System is advantageous but not essential
  • Available to work weekdays and weekends including public holidays with a rotating roster and night shifts.
  • If you are looking for an opportunity to take the next step in your career and you possess the above skill sets, then we would love to hear from you. Please submit your resume with cover letter via the email link below.

Job Type: Full-time

Pay: $50,000.00 – $52,500.00 per year

Benefits:

  • Employee discount

Education:

  • Certificate I - IV (Required)

Experience:

  • Hotel Front Office: 1 year (Required)

Licence/Certification:

  • RSA (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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