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Customer Service Officer

2 weeks ago

Dandenong, Victoria, Australia CORINTHIAN DOORS Full time $60,000 - $80,000 per year

About our Organisation

As Australia's largest timber door manufacturer, Corinthian Doors has taken its famous brand around the world, securing an international reputation for quality, innovation and design.

About our Opportunity

We're looking for a Customer Service Officer who will take on this pivotal role focusing on our credits and warranties including credit approvals, warranty investigations and internal stakeholder support. You'll work closely with the sales team and accounts, managing your own workload and inbox independently. This role is ideal for someone with strong administrative and investigative skills, who enjoys solving problems and asking the right questions. It's also a fantastic stepping stone for someone looking to grow into a supervisory position in the future.

A typical day will involve:

  • Processing credit transactions and managing the credit returns process
  • Investigating and validating credit claims to ensure accuracy
  • Reporting on credit activities and maintaining inspection registers
  • Supporting the sales team with warranty issues and coordinating site inspections
  • Collaborating with internal departments including sales, finance, and operations
  • Identifying process improvements and contributing to cross-functional initiatives

About You

Ideally you'll have experience in sales or credit processing, ideally within a manufacturing or custom order environment. You'll be a detail-oriented and proactive professional with:

  • Strong administrative and investigative skills, with the ability to work independently
  • A collaborative mindset and willingness to support internal teams
  • Confidence engaging with customers when required, particularly in support of the sales team
  • A desire to grow into leadership and take on more responsibility over time
  • Proficiency in ERP/CRM systems and MS Office Suite (Outlook, Word, Excel)

What's On Offer

We'll provide full training and ongoing support from an experienced team. You'll also enjoy:

  • A permanent full-time role, Monday to Friday (8:00am – 4:30pm)
  • On-site secure parking
  • Generous discounts on our extensive product range
  • Scheduled leave every Christmas
  • An extra paid day off for your birthday, even if it falls on a weekend
  • Access to our Flare Benefits Program – salary packaging, discounts, and premium perks
  • Employee Referral Program – refer a friend and earn $$
  • Opportunities to cross-train, upskill, and grow your career
  • Access to our Employee Assistance Program

Your Next Steps

Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Corinthian Dandenong. Your dedication and skills will help us continue to provide the best experiences for our valued customers.

To apply, please submit your resume highlighting your experience related to this role. We look forward to welcoming a skilled and committed Customer Service Officer to our team.

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI