Customer Success Strategist

3 days ago


Dandenong, Victoria, Australia beBeeRetention Full time $104,000 - $130,878
Customer Success Strategist

A dynamic role awaits you in our team, where customer satisfaction and business growth converge. Your mission as a Customer Success Strategist will be to develop and implement retention and base management strategies that boost customer lifetime value.

Key Responsibilities:

  • Develop and execute retention and base management strategies to enhance customer satisfaction and loyalty
  • Enhance processes and create customer-centric initiatives to increase overall satisfaction
  • Pursue and reduce customer churn rates through targeted interventions
  • Understand customer needs and preferences to create personalized offers and solutions
  • Lead and manage a high-performing retention team to drive business outcomes

Requirements and Qualifications:

  • Proven understanding of the telecommunications industry and its dynamics
  • Experience in similar roles with demonstrated success in customer retention
  • Excellent customer service skills and conflict resolution abilities
  • Strong organizational and analytical skills, with proficiency in sales and marketing software
  • Ability to empathize with customers, communicate effectively, and thrive in fast-paced environments

Why Join Us?

We're proud to offer a unique work environment that values innovation, collaboration, and diversity. If you're passionate about delivering exceptional customer experiences and driving business results, we invite you to join our tribe of innovators.



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