
Customer Success Advocate
4 days ago
Customer Engagement Specialist
Role OverviewAs a Customer Engagement Specialist, you will be responsible for building strong relationships with our customers through effective communication and issue resolution.
Key responsibilities include taking inbound calls from customers, assisting with sign-up processes, identifying customer needs, data entry of customer details into CMS systems, and record keeping.
You will also have the opportunity to learn about our products and services to confidently assist customers in making informed decisions.
Requirements- Strong communication skills
- Ability to work in a fast-paced environment
- No experience necessary
- General computer skills and confidence in speaking over the phone
Our company culture is built around our values: Be Awesome, Think BIG, No Bullsh*t, Be Good to People, and Have Fun.
We are committed to inclusion and diversity, making us a great fit for those who value these principles. You will be part of a dynamic team that celebrates individuality and supports unique perspectives.
As a valued member of our team, you will have the opportunity to earn commission on every product sold and enjoy a 37.5 hour per week, permanent role with rotating shifts from Monday to Saturday.
About Our CultureAussie Broadband is an Australian-operated company, local from the ground up. We're a leader in the telecommunications industry, ranking 5th largest telco in Australia.
Our company has been recognized as one of the top employers in Australia by HRD magazine and is proud to be a 5-star Employer of Choice. We also sponsor local initiatives and offer generous community service leave for our staff.
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