Duty Manager

QT Melbourne
is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  

About EVT
 

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   

About QT
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.  QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.  

About the Role
 

We are seeking a full-time
Duty Manager
to join the team. This is a dynamic and hands-on role, leading our FOH team in delivering exceptional guest experiences. In this key leadership role, you'll coordinate and oversee the daily operations of the hotel in the absence of the Hotel Manager, ensuring everything runs smoothly and professionally. With a strong focus on Front Office operations, you'll play a vital part in maintaining hotel security, supporting team performance, and driving profitability across departments.

Skills & Experience

• 3+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.
• Committed to maintaining high service standards and a welcoming environment aligned with the hotel's brand values.
• Proficient in WH&S compliance, crisis management, and safeguarding hotel assets and guest safety.

Key Accountabilities

• Lead and oversee hotel operations during shifts, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company

Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.