Medical Administration

3 days ago

Carlton, Victoria, Australia NeuroCentrix Full time $60,000 - $80,000 per year

About us

An exciting opportunity has become available for an experienced Medical Receptionist in a well-established Mental Health Practice.

We have additional full-time positions available, and are looking for someone that is proactive, friendly and agile.

NeuroCentrix is a private neuroscience facility dedicated to evidence-based assessment, treatment and research of memory and mood disorders. We have a reputation for providing the highest quality patient care whilst working within a friendly and supportive team environment. NeuroCentrix offers private psychiatry and psychology consulting, memory and mood clinics, research Trials, Transcranial Magnetic Stimulation (TMS), esketamine (Spravato) and donanemab (Kisunla) treatments.

As a key member of this team, you'll liaise between patients, psychiatrists, psychologists, clinicians, third-party stakeholders and dedicated admin teams to organise and monitor all administrative requirements for the Clinic.

Clinic times, 8am - 6pm, Monday to Friday.

The current roles have a requirement of 5 days full-time per week.

Key duties and responsibilities will include (but not be limited to):

  • Greeting patients, attending to incoming telephone calls and assisting patients with general enquiries.
  • Registering new patients attending the clinic and maintain/update all records.
  • Create, cancel, or reschedule appointments for clients.
  • Processing patient billing and receipting for Medicare, private health insurers, DVA, Workcover and TAC, updating patient files, typing of basic medical correspondence.
  • Diary management for psychiatrists and psychologists.

Position characteristics:

  • Experience working as a medical receptionist or similar within a medical practice preferred.
  • Previous experience using medical software (eg Clinic2Cloud) would be desirable.
  • Understanding and experience in billing Medicare, private health insurers, DVA, Workcover, TAC, claims and accounts.
  • Experience within the mental health field is desirable.
  • Outstanding customer service skills and an enthusiastic and positive 'can do' attitude.
  • Well organised and able to work well under pressure.
  • Exceptional verbal and written communication skills.
  • Meticulous attention to detail and problem-solving skills.

How to apply:

Please attach a cover letter to your resume and only apply through the Seek platform.

Due to the volume of applications, we will only be able to respond to shortlisted candidates.

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