Optical Dispenser

Join our dynamic team as a full-time Optical Dispenser, starting early December 2025 We are seeking a motivated self-starter who thrives in a fast-paced environment and demonstrates enthusiasm, flexibility, and reliability. Strong time management, self-sufficiency, and prioritization skills are highly regarded. This role offers a unique opportunity for professional growth, providing valuable experience in optical dispensing supervision and patient care.

Under the direction of the Dispensing Manager, you will form a vital part of our team and apply your expertise in dispensing services, working closely with optometrists, students, and dispensary staff. Your technical knowledge and eye for style will help guide patients in selecting the right spectacle frames and ophthalmic lenses for their needs.

Beyond dispensing, you will support clinic operations by managing front desk administrative duties and supporting Doctor of Optometry students during their training in reception and dispensing. This role offers an ideal balance of customer service, technical expertise, and mentorship, an excellent opportunity to make a meaningful difference in patients' lives while advancing your career in optometry at MEC.

About Melbourne Teaching Health Clinics

Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology.

MTHC places a high level of importance on providing an environment for our staff, patients and students that reflect the values of our organisation. These values are:

• Be Ethical
• Be Accountable
• Be Collaborative; and
• Be Compassionate

About Melbourne Eyecare Clinic

The Melbourne Eyecare Clinic (MEC) engages the postgraduate students from the Department of Optometry and Vision Sciences to provide comprehensive eyecare services under the supervision of leading optometric practitioners in Melbourne. It also carries a wide range of designer and budget frames for men, women and children and a full range of contact lenses, including soft, rigid, and orthokeratology designs, are fitted by staff.

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The Selection Criteria is designed to assess the candidate's suitability for the position. If you don't believe you meet all the points below, but you have relevant skills and experience, we still encourage you to apply.

Essential Selection Criteria

• Certificate IV in Optical Dispensing or equivalent relevant qualification and/or experience
• Substantive demonstrated experience in a front desk customer service environment, undertaking administrative duties and clinic coordination utilising a database client management system
• Demonstrated ability to maintain accuracy and productivity while managing multiple priorities in a dynamic environment to meet the needs of patients, stakeholders, and the business
• Willingness and capability to effectively train students in technical optical dispensing skills
• Strong verbal and interpersonal communication skills, with confidence in engaging a diverse range of internal and external stakeholders
• Proven capacity to independently and collaboratively within a team, proactively using initiative to drive improvements in clinic operations and customer service
• Strong computer skills, including proficiency with MS Office Suite, internet, and email

Desirable

• Experience in training and/or mentoring others
• Experience using an optometry patient management system (e.g. 'Sunix' or 'Optomate')
• Experience working within a fast-paced eyecare clinic or optical dispensary
• Ability to operate EFTPOS machines and a capacity to deal with banks

• Be part of a diverse, inclusive, and collaborative team committed to professional growth and patient-centred care
• Enjoy flexible work opportunities and discounts to our clinical services across our various health clinics for you and your family
• Contribute to the training of future health professionals
• Access to ongoing learning and development opportunities
• Work in a modern, supportive environment with a strong sense of purpose

As part of your application, please submit your CV and Cover Letter with reference to the Key Selection Criteria listed in this advertisement.

At MTHC, we value the unique backgrounds, experiences, and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact Ms Olena Fedorova via (please do not send applications to this email).

*This position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Applications close: Wednesday, 12 November 2025

*Please note that applications may close early depending on volume of applications received. Applications without a cover letter addressing the key selection criteria will not be considered