Front Office Manager

QT Melbourne
is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  

About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   

About QT
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.    

About the Role
As Front Office Manager at QT Melbourne, you'll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You'll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team. Your responsibilities will include managing front-of-house operations, monitoring hotel security, and driving profitability across departments.

Key Responsibilities

•    Lead the daily operations of the Front Office and Reservations departments, ensuring seamless guest experiences and efficient team performance.

•    Act as Manager on Duty, overseeing hotel operations in the absence of the Hotel Manager or Guest Experience Manager.

•    Drive a strong service culture by coaching the team on QT's service values and ensuring consistent delivery of exceptional guest service.

•    Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.

•    Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Financial & Operational Excellence:

•    Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.

•    Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.

•    Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.

•    Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.

People & Culture:

•    Recruit, train, and develop Front Office and Reservations staff, conducting performance reviews and fostering career growth.

•    Promote a positive team environment through regular communication, structured training, and recognition of achievements.

•    Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

Skills & Experience

•    3+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a luxury or lifestyle property. 

•    Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue. 

•    Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams. 

•    Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance. 

•    Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement. 

•    Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.

Benefits & Perks
 

•    Incredible team member discounts from your first day on-the-job.    

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    

•    Awesome winter and summer savings and discounts at Thredbo.    

•    Rapid career growth opportunities through our EVT network.    

•    Local community involvement, volunteering and charitable giving.     

•    Australia and NZ's largest and most diverse experiences company  

Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.