Senior Records Management Officer

Permanent, full-time

LET'S EXPLORE THE JOBAre you passionate about records management and ready to take the next step in your career? Lake Macquarie City Council is seeking a motivated and experienced Senior Records Management Officer to join our Records Services team within the Customer Experience department.

This role plays a key part in supporting the delivery of high-quality records management services across the organisation. You'll be working in a collaborative environment that values innovation, continuous improvement, and exceptional customer service.

This exciting role will:

• Supervise, lead, and mentor the Trainee Records Management Officer.
• Act as a subject matter expert and escalation point for complex records management enquiries.
• Provide training and coaching to Records Management Officers to build technical capability.
• Monitor team performance and ensure adherence to approved processes and KPIs.
• Collaborate with internal departments to improve service delivery and information management.
• Conduct quality audits and allocate resources to meet fluctuating workloads.
• Support the team during peak periods to maintain service standards.

Read the position statement here and learn more about this exciting opportunity

**LET'S HEAR ABOUT YOU 

To be successful in this role, you will have:**

• Tertiary qualifications in Records/Information Management or equivalent, and/or relevant experience.
• A strong commitment to delivering exceptional customer service in a high-volume environment.
• Proven ability to lead and develop staff to meet performance targets.
• Excellent interpersonal, consultation, and influencing skills.
• Sound judgement, problem-solving ability, and a high level of confidentiality.
• Experience using Enterprise Content Management systems (preferably HP TRIM, Records Manager, or Content Manager).
• A demonstrated ability to quickly adapt to new systems, processes, and technologies.

**LET'S REVEAL THE PERKS

This position provides:**

• Competitive salary from $80,233 to $93,244 per year
• Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range
• 12 per cent superannuation
• Enterprise Agreement pay increases apply
• 35-hour working week with flexible working conditions
• Long service leave after 5 years
• Learning and development opportunities
• Supportive, empowering, and collaborative work environment
• Wellbeing initiatives including discounted gym memberships, social club, flu vaccinations, EAP support, and more
• Click here to view more perks

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET'S START

• If this job sounds like you, we would love to hear from you Get your application in by 11:59pm, Sunday 5 October 2025
• For enquiries related to the duties of the role, please contact Nicola Judd, Coordinator Records Services, or via email 
• If you need assistance submitting your application click here or please contact Ashlea Norris, Talent Acquisition Advisor, on or via email 
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
• Please note that as part of Lake Macquarie City Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.