Major Account Support Administrator

1 week ago

Pemulwuy, New South Wales, Australia CouriersPlease Pty Ltd Full time $60,000 - $90,000 per year

CouriersPlease is Australia's leading franchised parcel delivery service, offering efficient and affordable parcel delivery domestically and worldwide, with convenient and flexible delivery options. We're more than a delivery network, we're a passionate team of people driving innovation, service, and performance across Australia.

We are looking for an Account Coordinator to join our leading team in Pemulwuy on a 12-month contract.

The purpose of the role will be to provide critical administrative, analytical, and operational support to the Major Account Managers, enabling them to focus on strategic growth, relationship management, and share of wallet opportunities.

This role ensures that day-to-day supporting tasks, reporting, documentation, and process coordination for major customers are completed accurately, efficiently, and in alignment with CouriersPlease (CP) service standards.

Key Responsibilities

  • Assisting in preparing, maintaining, and distributing key customer reports (e.g., DIFOT, monthly performance summaries.
  • Record and track meeting minutes, action registers, and follow-ups for Major Account Managers with all major customers.
  • Support the scheduling and coordination of customer meetings and internal planning sessions.

  • Assist with the onboarding or transition activities of new or restructured major accounts.

  • Assist with margin and pricing reviews, including preparation of data for analysis and re-pricing proposals.

  • Prepare draft correspondence, proposals, and service reports for Major Account Managers' review.

  • Act as a first point of contact for routine customer enquiries, escalating appropriately to Major Account Managers.

  • Coordinate issue resolution with internal departments (Operations, Service Delivery, Finance, etc.) to ensure timely outcomes.

  • Support continuous improvement initiatives within the Major Accounts function.

About you

  • Minimum 2 years' experience in a Customer Service, Commercial Support, or administrative role (preferably within Logistics, Supply Chain, or related industries)
  • Strong administrative and organisational background with attention to accuracy and detail
  • Advanced MS Excel and reporting skills
  • Experience using CRM and ERP systems
  • Exposure to customer-facing environments and cross-functional collaboration
  • Ability to work in a fast-paced, high-volume environment

Why join CouriersPlease?

  • A dynamic and supportive culture where we challenge each other to do it better
  • Ongoing professional development opportunities and cross-functional exposure
  • A chance to be part of an industry leader during an exciting period of transformation

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