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Transitions Service Manager

2 weeks ago

Perth, Western Australia Toll Group Full time $90,000 - $120,000 per year

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Transitions Services Manager - Forrestfield WA

The Opportunity

The Transitions Service Manager is to support the Regional Manager in relation to performance outcomes of Providers and suppliers involved in the provision of removal and storage services.

The role also supports the Regional Manager with the day-to-day management of the Defence Account. This role also will manage 1-2 direct reports.

As the Transitions Services Manager, you will:

  • Managing and developing the team in performing a range of services which includes conducting Pre-Removal Visits (PRVs), Removal Service visits (RSVs) and assessment of Notice of Loss or Damage.
  • Conduct Store-house inspections and Provider Performance reviews in consultation with the Regional Manager.
  • Develop strong relationships with Providers, maintaining mechanisms of review while promoting innovative solutions to ensure that successful delivery of contract requirements.
  • Have a working knowledge of the contractual documentation relating to Removal Service Providers including Deed of Agreement, Statement of Requirements and Minimum Standards.
  • Assisting the Regional Manager with the reporting of Provider WHS incidents and safety conversations via TRAC and initiate programs to drive reporting and addressing safety incidents and accidents.

About you

To be successful in this role, you will need:

  • Demonstrated ability to maintain a high level of accuracy and attention to detail
  • Monitor and manage key performance indicators
  • Practical knowledge of the removals industry and Providers
  • Ability to estimate household meterage combined with a good understanding of industry packing, loading and storage practices
  • Complaint resolution and writing skills

Benefits

  • Flexible work options available
  • Supportive team environment
  • Full training provided
  • Company vehicle provided

Toll Group is committed to diversity and inclusion, and we warmly welcome applications from Indigenous candidates.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit