Service Delivery Transition Specialist
2 days ago
As a key enabler of successful service delivery, you will be responsible for orchestrating the handover of services from a large transformation program to BAU.
Responsibilities- Develop and implement a repeatable transition methodology that ensures seamless integration with operations.
- Lead service handovers into BAU, ensuring clear documentation and training are provided to stakeholders.
- Manage stakeholder expectations, engage in effective communication, and navigate potential pushback.
- Utilize your business analysis skills to identify gaps, risks, and requirements, driving change and adoption activities.
- Negotiate outcomes that balance delivery and operational imperatives.
- Proven experience in service transition or service delivery.
- Strong business analysis background, with expertise in identifying and mitigating risk.
- Change and communications experience, with a focus on stakeholder engagement and negotiation.
- Excellent stakeholder management skills, with the ability to drive outcomes through collaboration.
- Bonus: Experience with ERP or integrated platform programs.
- Be part of a high-profile transformation program.
- Design and embed a framework used across multiple services.
- Engage directly with stakeholders at all levels.
- Make a tangible impact on the organization's success.
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Service Transition Specialist
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