Business Development Manager
1 week ago
Business Development Manager
Just Better Care Perth & South Perth
Perth Metro, WA
Aged and Disability Support Services Full time/ Part time
$90,000 – $110,000 per year
Job description
Business Development & Client Acquisition
· Build referral networks with LACs, Support Coordinators, and healthcare professional
· Identify new opportunities and help grow our Portfolio
· Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
· Actively promote Just Better Care homes services, brand, and values through professional engagement, networking, and community outreach like attending expos and networking events
· Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
· Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
· Meet and exceed on-boarding KPIs through proactive lead generation and efficient conversion strategies. Must be comfortable with KPI driven role.
· Collaborate on the development and implementation of innovative marketing and referral initiatives.
· Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.
Client On-boarding & Service Coordination
· Oversee the client on-boarding process, ensuring a seamless transition from enquiry to active service.
· Guide clients and families through available service options, funding pathways, and expectations.
· Provide clear documentation and handover to operational teams post-on boarding.
· Ensure new clients receive a high-quality on-boarding experience that fosters long-term engagement.
Client Relationship Management
· Act as the primary contact during on-boarding and early service delivery phases.
· Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
· Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
· Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.
Skills & Experience:
· Experience in a business development or intake-focused role, NDIS support or case coordination ideally within disability services.
· Minimum 5+ years of relevant experience required.
· Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders
· High-level communication, negotiation, and relationship-building skills.
· Will give preference to candidate who has experience transitioning NDIS participants/Aged Care clients from hospital to community-based services
· Demonstrated initiative, sound judgement, and ability to work autonomously.
· Experience using CRM or care management systems (desirable).
· Current driver's license and willingness to travel as needed.
If this sounds like the perfect opportunity for you, we would love to hear from you.
Flexible and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.
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