Business Development Manager

1 week ago

Perth, Western Australia Just Better Care Perth Full time $90,000 - $110,000 per year

Business Development Manager

Just Better Care Perth & South Perth

Perth Metro, WA

Aged and Disability Support Services Full time/ Part time

$90,000 – $110,000 per year

Job description

Business Development & Client Acquisition

· Build referral networks with LACs, Support Coordinators, and healthcare professional

· Identify new opportunities and help grow our Portfolio

· Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

· Actively promote Just Better Care homes services, brand, and values through professional engagement, networking, and community outreach like attending expos and networking events

· Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

· Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

· Meet and exceed on-boarding KPIs through proactive lead generation and efficient conversion strategies. Must be comfortable with KPI driven role.

· Collaborate on the development and implementation of innovative marketing and referral initiatives.

· Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.

Client On-boarding & Service Coordination

· Oversee the client on-boarding process, ensuring a seamless transition from enquiry to active service.

· Guide clients and families through available service options, funding pathways, and expectations.

· Provide clear documentation and handover to operational teams post-on boarding.

· Ensure new clients receive a high-quality on-boarding experience that fosters long-term engagement.

Client Relationship Management

· Act as the primary contact during on-boarding and early service delivery phases.

· Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

· Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

· Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

· Experience in a business development or intake-focused role, NDIS support or case coordination ideally within disability services.

· Minimum 5+ years of relevant experience required.

· Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders

· High-level communication, negotiation, and relationship-building skills.

· Will give preference to candidate who has experience transitioning NDIS participants/Aged Care clients from hospital to community-based services

· Demonstrated initiative, sound judgement, and ability to work autonomously.

· Experience using CRM or care management systems (desirable).

· Current driver's license and willingness to travel as needed.

If this sounds like the perfect opportunity for you, we would love to hear from you.

Flexible and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.

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