Property Concierge

1 week ago

Canberra, ACT, Australia NBHD Agency Full time $60,000 - $80,000 per year

Join a real estate team in Canberra as a Property Concierge, where you'll be the first point of contact. This client-facing role supports our management team by triaging queries, coordinating maintenance callouts and managing property inspections. Real estate experience is not essential but will be highly regarded —just bring your customer-facing transferable skills, professionalism and enthusiasm

We're excited to offer this opportunity as either a full-time position or a job share for two work besties looking to split the role. With tailored support and training, this role can a pathway to grow into a Property Manager position, making it ideal for ambitious candidates, including university students and parents returning to the workforce.

Key Responsibilities:

  • Act as the primary point of contact for owners, tenants and vendors, delivering exceptional service and resolving inquiries with professionalism.

  • Triage and prioritise client queries, directing them to the appropriate members of the management team.

  • Coordinate maintenance callouts, liaising with contractors, tenants, and property owners to ensure timely and high-quality service delivery.

  • Organise and manage property inspections, including scheduling, performing inspections and preparing documentation.

  • Maintain accurate records and update property management systems to support seamless operations.

  • Build strong client relationships through proactive communication and personalised service.

  • Collaborate with the management team to streamline processes and uphold our commitment to excellence.

About You:

- Experience in a client-facing role (e.g., retail, hospitality, or customer service) with strong transferable skills in communication and problem-solving.

  • Real estate or property management experience is not required but will be highly regarded.

  • Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.

  • Excellent verbal and written communication skills with a professional, friendly demeanor.

  • Proficiency in Microsoft Office; familiarity with property management software is a bonus (training provided).

  • A team player with a client-focused mindset and a passion for delivering outstanding service.

  • For job share applicants: Ability to work collaboratively with your work bestie to ensure seamless role coverage (e.g., 2.5 days each per week).

  • Eagerness to learn and grow, with an opportunity in progressing to a Property Manager role.

  • University students are encouraged to apply, particularly those seeking flexible work arrangements to balance studies.

Why Join Us? - Be part of a supportive, professional team in Canberra's vibrant real estate sector.

  • Opportunity to be mentored and supported to become a Property Manager, with comprehensive training and career development provided.

  • Unique job share option for two work besties, offering flexibility and work-life balance—perfect for uni students

  • Work in a fast-paced, rewarding environment where your contributions make a difference.

How to Apply:

Ready to kickstart your real estate career (and maybe bring your work bestie along)? We're excited to offer the option to apply via video or traditional methods

  • Video Application: Submit a short video (2–3 minutes) introducing yourself and answering the following questions:

  • What customer-facing experience do you have that demonstrates your communication and problem-solving skills?

  • Describe a time you managed multiple tasks or resolved a customer issue under pressure—how did you handle it?

  • Why are you excited about joining the real estate industry?

  • Salary Expectation

  • Availability (to start).

For job share applicants, you can submit one video together or separately, addressing these questions and noting your proposed schedule. Upload your video to a secure platform (Eg. Google Drive, Dropbox) and share the link with us.

  • Traditional Application: Alternatively, submit your resume and a brief cover letter addressing the same four questions above. Email your application (video link or documents) to  or click "Apply Now" to upload via SEEK.

For job share applicants, please indicate your preferred partner or apply together, noting your proposed schedule.

We are open to discussing flexible / part-time arrangements for the right candidates.

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