Concierge

2 weeks ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

Concierge are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Some of the responsibilities include:

- make recommendations and offer guidance on the surrounding area for various guest requests
- Coordinate and manage requests for special arrangements (VIP arrivals/ departures, birthdays, anniversaries, proposals)
- Responsible for greeting and welcoming guests
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customers’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Arrange events, excursions, transportation etc., upon request from hotel residents.
- Manage mail, luggage, deliveries, and messages for guests.
- Assist with Valet Parking.

**Qualifications**:

- Outstanding guest services skills, sophisticated verbal & written communication skills
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- A valid driver's license and at least two-years driving experience.
- Must be able to work a flexible schedule, including weekends and holidays
- Ability to stand for long periods of time.
- Similar role experience highly regarded

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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