Concierge

JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. **What this opportunity involves**: As a Concierge - Receptionist, you will play a key role in providing a welcoming and professional reception service within our Government Agency client buildings. Your main responsibilities will include providing information and directions, offering a holistic "customer service experience" to staff and visitors, assisting with audio-visual equipment set-up, supporting emergency situations, coordinating facility bookings, and maintaining a high level of professionalism and quality in all interactions. Based in Forrest, Canberra. **An Overview of the role**: Provide a welcoming and professional reception service, offering information and directions as needed. Deliver a holistic "customer service experience" to staff and visitors. Assist with the set-up of audio-visual equipment within the Conference Centre. Support client staff and visitors/contractors during emergency situations. Liaise with security guards to address relevant issues. Manage the "Lost & Found" service for the premises. Notify defects issues for managed areas to the Property Help Desk. Assist staff with queries related to facilities management services and amenities. Accept, monitor, and control bookings for various facilities within the building. Aid in basic administrative tasks for large conference groups. Maintain a daily record of reception service statistics. Coordinate with cleaning and catering contractors to ensure conference and meeting rooms are properly cleared and cleaned. **Sounds like you? This is what we are looking for**: Australian Citizenship is essential due to client requirements. Proven track record of delivering best practice and quality customer service. Excellent interpersonal skills with the ability to build and maintain relationships. Strong organizational skills to effectively prioritize work and meet deadlines. Ability to handle ambiguity and solve complex problems. Proficiency in Microsoft Outlook and basic administrative tasks. Strong communication skills, both oral and written. Professionalism and customer-oriented attitude. Familiarity with building-specific standard operating procedures. Competency in using a multiple line phone system. **What you can expect from us**: You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by org