Night Auditor

Crowne Plaza Canberra is looking for a Full-time Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

• A little taste of your day-to-day

• Every day is different, but you'll mostly be:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures

• Checking guests in, out and managing any wake-up call requests

• Answering phones and dealing with overnight guest queries

• Running night audit property management systems or manual equivalents

• Performing other duties such as concierge services and special guest requests

• Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures

• Cooperate and partner with management in the implementation of workplace health, safety and wellbeing related initiatives

What we need from you

• Accounting and mathematics skills for accurate auditing and payment processing

• Cash handling experience for counting and securing bank and processing cash payments

• Computer literacy, including familiarity with PMS software

• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff

• Customer service experience

• Knowledge of hotel operations, offers and the local area

• Strong interpersonal and communication skills and the ability to manage multiple tasks and conflicting deadlines required.

• Flexibility - working, weekends and public holidays are all part of the job

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid Birthday Leave

• Hotel Perks like accommodation and Food & Beverage discounts

• Enhanced parental leave

• Proactive health days and flexible work options

• Your career journey will be supported through our lifelong development program

• IHG Career Milestone celebrations

• Transfer of entitlements as you move and grow with IHG

• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle and workplace.

We are proud to be IHG and we know that you will be too #Gofurthertogeher.