Corporate Concierge

Canberra CBD location, close to public transport
- Help create a dynamic and collaborative community
- Working for a company that focuses on your work life balance

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 5500 members ranging from small business, government to non-profit and corporations.

Hub has been listed as one of Australia's best employers by Great Place To Work for the last 3 years running and it's our commitment to creating a thriving culture for our Hub team that in turn makes it possible to in turn do the same for our customers' workplaces. Hub is a certified BCorp and carbon neutral organisation. All locations we operate are also certified carbon neutral and WELL Health and Safety accredited.

**About the role**

Our Corporate Concierge is a quintessential role for Hub Civic Quarter and Civic Quarter Business Centre. Responsible for consistently providing a top quality, unforgettable customer experience to every individual that walks through the doors and works in the building. Each day you will bring a professional, friendly and welcoming attitude.

**About the Role**:

- The concierge is the first point of contact for tenants with building issues, the central link between the building, its occupants, and the facilities manager
- Attendance at the Concierge Desk is required from 9am to 5pm but hours of work may differ depending on the business centre bookings and Member events, where possible hours of work are to be limited to 38 hours per week
- Deliveries and all personnel entering the building;
- Monitor deliveries entering the building and ensure within guidelines
- Requesting trades to enter via the loading dock or basement as requested
- Monitor anti-social behaviour and ask patrons to exit if non-compliant with building guidelines
- You will ensure that the Front Desk, Business Centre and any other areas within your visibility or control are kept in immaculate order at times being clean, presentable and free of clutter
- Notify cleaners and follow up regarding hygiene issues
- Maintain signage in common areas as required
- Ensure everything in the ground level base building is in working order
- Defect reporting as required
- Answering the phone, responding as required
- Lost property
- Keep smaller items in your drawer, labelled as to time, date and location found
- Larger items in the EOT lost property cupboard, labelled with time, date and location found
- Allow access and welcome registered guests to enter the basement carpark
- Review and develop processes and procedures to ensure efficiency in operations for tenants,
- Clean, tidy, set up and pack down for all Service Meeting room Spaces (SMS) bookings
- Assist with the processing of bookings for the Business Centre when requested
- Provide guests of our Serviced Meeting Spaces with all their catering needs, including morning tea, lunches, tea and coffee etc. in a timely and professional manner
- provide exceptional service across the our SMS products
- Maintain a strong IT knowledge of the relevant technologies in the business centre and troubleshoot if required
- Coordinate contractors/suppliers as needed to ensure the smooth running of the business centre (E.g. internal Facilities team, catering, internal SMS team)
- You have an outstanding and unprecedented knowledge of the local precinct, what’s new, whats trending and what to avoid.
- Assist with maintaining the CQ Tenant Portal
- Encourage tenants to join the portal and teach them how to use it
- Monitor basic information and ensure it is kept up to date (core content belongs with APG)
- Monitor & manage new accounts

**Key Skills and Experience**
- A passion for managing client relationships and bringing warmth to every interaction
- 2 - 3 years experience in a customer-facing or reception role.
- Experience with a data entry/CRM system
- Experience with boardroom set up
- Experience with basic technology troubleshooting is highly regarded
- Proven experience in process improvement and attention to detail
- Ability to remain poised under pressure in a fast-paced environment
- Polished communication skills, both written and verbal
- Drive to refine and improve systems and procedures to enhance customer experience
- Strong time management skills, attention to detail and a strong sense of aesthetics
- Most importantly, a desire to grow and learn with a dynamic, growing and supportive community
- If your experience looks a little different but you think you’d be a great fit, we’d love to hear more about you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations