ICT Support Technician

17 hours ago

Sydney, New South Wales, Australia AI Talent Full time $70,000 - $120,000 per year

Job Description:

We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

Key Responsibilities:

  • Provide first-level support for hardware, software, network, and system issues via phone, email, and in person.
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
  • Install, configure, and update operating systems, applications, and security software.
  • Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.
  • Support the rollout of new equipment and systems across the organisation.
  • Document support requests, issues, and resolutions using a ticketing system.
  • Maintain asset registers for IT hardware and software.
  • Provide basic training and guidance to staff on the use of ICT systems.
  • Escalate complex issues to senior IT staff or external providers when necessary.

Requirements:

  • Certificate IV or higher in Information Technology or related field.
  • 1+ year of experience in an ICT support or helpdesk environment preferred.
  • Strong troubleshooting skills and ability to work through problems methodically.
  • Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
  • Familiarity with remote desktop tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and manage time effectively.

Desirable:

  • Experience with Active Directory, Group Policy, or cloud platforms.
  • ITIL Foundation or similar certification.

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $120,000 per year + super. Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

  • Work from home

Work Authorisation:

  • Australia (Required)

Work Location: Hybrid remote in Sydney NSW 2000

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