Guest Service Agent

Guest Service Agent (Pre-Opening) – Crowne Plaza Geelong
Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations

In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening in early 2026. As part of the new Nyaal Banyul Geelong Convention and Exhibition Centre precinct, this 200-room hotel will offer premium accommodation, a restaurant and bar, pool, gym, and versatile meeting spaces — ideal for both business and leisure travellers.

Join Our Pre-Opening Team
As we prepare to open our doors, we're on the lookout for passionate Guest Service Agent (full-time, part-time, and casual) to join our pre-opening team across our new dining and bar venues at Crowne Plaza Geelong.

We will be starting our onboarding and training in December however, having Christmas and new year off

A Taste of Your Day-to-Day

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest names at every opportunity.
• Assist guests with check-in and check-out processes efficiently and accurately.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Up-sell products and special promotions as needed.
• Handle guest inquiries and resolve complaints or issues in a professional and timely manner.
• Maintain accurate guest records and update information in the hotel management system.
• Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.
• Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations.
• Process payments, collect and record guest information, and maintain confidentiality of all guest data.
• Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
• Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
• Assist guests with transportation, dining, and entertainment arrangements.
• Maintain a working knowledge of hotel policies, procedures, and safety protocols.
• Complete required daily checklist items with set timeframes.
• Handle cash and credit transactions accurately and efficiently.

What We Need From You

• Previous experience in a similar role, preferably in a hotel or hospitality environment would be advantageous.
• Strong numerical and analytical skills, with attention to detail and accuracy in financial transactions.
• Excellent interpersonal and communication skills to interact effectively with guests and colleagues.
• Proficient computer skills, including experience with property management systems and accounting software.
• Ability to work independently and make sound decisions, even in high-pressure situations.
• Strong organizational and time management skills to prioritize tasks effectively.
• Flexibility to work overnight shifts, weekends, and holidays as required

What You Can Expect From Us
At IHG, we give our people everything they need to succeed — from competitive pay and global hotel discounts to world-class training and career growth opportunities.

We're committed to creating a culture where everyone feels welcome, valued, and respected. IHG Hotels & Resorts is an equal opportunity employer that celebrates diversity and encourages you to bring your whole self to work.

As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good — making every guest and colleague feel cared for, recognised, and respected wherever they are.

Don't meet every single requirement? We still encourage you to apply — we'd love to get to know you.

Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.