Business Systems Coordinator

Job description:

Business Systems Coordinator

• $120,908 per annum + 12% superannuation
• Full time, fixed term opportunity until 30 June 2026.
• Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

The Business Systems Coordinator provides a critical function to lead and implement key change initiatives within the Return to Work Victoria Business Unit, WorkSafe's inbound and outbound communications vendors and online invoicing vendors, and WorkSafe's Agents.

With a particular focus on managing the outbound communications and online invoicing solutions, the role ensures effective operational delivery and continuous improvement.  This includes vendor management activity and engagement with business users. Key responsibilities of the role include (but are not limited to):

• Business technical lead accountable for ongoing service delivery, rectification of internal and Agent escalated issues, and identification and implementation of continuous improvement initiatives related to inbound and outbound communications and online invoicing solutions.
• Stakeholder engagement across WorkSafe business units and Agent networks to develop business requirements into communication packages for employers, injured workers and providers, leading the implementation process for required changes
• Conduct complex data analysis to create technical reports which outline vendor performance against contractual key performance indicators, using these reports for monthly governance vendor meetings to inform performance management and continuous improvement activities
• Provide specialist subject matter expertise to RTWV and Agents, undertake quality audits and Service Level Agreement (SLA) assessments and lead incident management relating to inbound and outbound communications and online invoicing solutions.
• Lead delivery of improvements to the usability of the business systems, communications and applications, undertaking the role of Business Analyst and/or Change Manager interchangeably with the purpose of leading the business through transformation.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have excellent communication, interpersonal and relationship building skills, along with ability to engage with stakeholders effectively. As someone who is passionate about customer service, you will also be client centric and a self-motivated team player with the ability to be flexible and adaptable to emerging technology needs.

You will also possess:

• Solid systems experience and a good understanding of the application of legislation in an operational context.
• Ability to set priorities and solve problems, and to communicate relevant updates and challenges to management.
• Change Management experience in an operational environment will be favourable.
• Understanding and knowledge of Victorian Government procurement processes and how government agencies operate will be favourable.
• Knowledge of the Accident Compensation (WorkCover Insurance) Act and Premiums Orders and WorkSafe's premium systems would well regarded.
• Experience with the Microsoft suite of programs - Outlook, Excel, Word and OneNote is required.

Qualifications

• Tertiary qualifications in business, technology or health and/or relevant vocational experience

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close
11:00pm 10 October 2025
. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact TA Specialist,
Shay McLean
via email at

.