Resident Experience Team Member

4 days ago

Docklands, Victoria, Australia Essence Communities Full time $60,000 - $80,000 per year
  • Attractive salary package + employee benefits
  • Join a welcoming environment where community, collaboration, and positivity thrive
  • FT - 38 hours per week

About the Role

As our Resident Experience Team Member, you will be a warm and welcoming presence that shapes an exceptional experience for residents and visitors alike. By coordinating events, fostering strong resident engagement and best in class services, you will help cultivate a strong sense of community at Melbourne Quarter West. 

Key responsibilities include:

  • Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.
  • Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
  • Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.
  • Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.
  • Uphold residents' rights, privacy, and safety while actively contributing to emergency response procedures.

Skills & Experience Required

  • Unrestricted working rights in Australia
  • Valid Agent's Representative Certificate registered with Consumer Affairs VIC
  • Strong communication skills with high attention to detail
  • Confident problem solving and decision making ability
  • Entry level leasing experience

Our Offer To You

  • Inclusive Culture – Collaborate with a diverse and engaging team
  • Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
  • Professional Development – Take advantage of company paid operational licence training
  • General Referral Bonuses - Up to $1,000 AUD for successful referrals
  • Travel Perks – Access exclusive rates at Essence Hotels & Apartments

The Property 

Melbourne Quarter West is a vibrant residential community comprising 797 designed apartments, offering a mix of studio, one, two, and three-bedroom layouts. This flagship BTR development is more than just a place to live – it's a lifestyle destination. Residents will enjoy access to all the usual amenities, such as a pool, steam room and fully equipped gym, along with additional premium amenities within the building including a bowling alley, podcast and music studios, co-working spaces, golf simulator and games rooms.

Shape your future in BTR – join Melbourne Quarter West today

To start your journey with Essence Communities, apply now with your resume and cover letter

Applications will be reviewed as they are received, and the UniLodge Living Group reserves the right to close this advertisement at any time.

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