Head of IT Customer Solutions

About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.

About the Team

As the Head of IT Customer Solutions you will oversee and be accountable for teams that deliver front-facing educational products and services to schools, engagement teams for our corporate systems (HR, finance etc) working collaboratively with our development and security teams, and lead our projects that continue to drive innovation and enhance our capabilities to support schools, staff, students and parents.

You will work alongside our Head of IT Platforms and Services, as well as our BCE senior Leadership team who are accountable for all services and products delivered to our schools, including corporate services, people and culture, education, catholic formation and engagement, strategy, legal, compliance and other areas.

Lead the digital transformation of Catholic education across the Archdiocese of Brisbane. As the Head of IT Customer Solutions, you will play a pivotal role in designing, delivering, and embedding BCE's Digital Strategy across our 146 schools and central office. The Head of IT Customer Solutions is responsible for maximising the benefits of information system deployments, change activities, ICT initiatives and innovations. The position drives cultural transformation and workforce improvements through adoption of future-focussed services, fostering new skills, and enhancing capabilities to deliver high-quality digital products and services. This senior position offers a unique opportunity to drive innovation, foster strategic partnerships, and uplift digital capabilities at scale. You will lead a high-performing team within the Information Technology function, championing agile methodologies and cultivating a culture of service excellence and continuous improvement.

• Location: BCE Office - Woolloongabba
• Work hours: Fulltime | Flexible working arrangements available
• Salary: $275,090 - total package including super and access to a motor vehicle
• Status: Permanent (continuing)
• Job Ad Close: 30 June 2025

In this position you will be responsible for:

• As a key member of the Information Technology Leadership Team, ensure system alignment and effectiveness, and fostering a high-performing team.
• Provide expert, strategic advice to the Information Technology Executive on emerging needs, opportunities, and future strategies at both enterprise and school levels.
• Lead the delivery of innovative digital technology strategies that inform investment prioritisation and support complex business systems, learning solutions, and user support services.
• Establish and manage partnerships with stakeholders and service providers and enhance the business value of IT services and products.
• Deliver integrated systems and support mechanisms that ensure operational continuity and align with evolving customer needs.
• Lead the IT Customer Solutions function to build high-performing teams capable of delivering on BCE's vision, mission, and strategy.
• Manage financial performance and governance of the IT budget, ensuring clear scope, outcomes, timelines, and resource allocation.
• Ensure compliance with all legal and statutory obligations through strong management systems and a culture of accountability and ownership.

To be successful in this position you will bring relevant contemporary skills and experience including:

• Proven experience in leading enterprise-wide IT initiatives that drive operational excellence and digital transformation.
• A deep understanding of agile methodologies and how they empower teams to deliver high-quality digital products and services.
• Exceptional communication and stakeholder engagement skills, with the ability to build trusted partnerships across diverse teams.
• Strategic thinking and financial acumen to manage budgets, optimise resources, and deliver measurable outcomes.
• A commitment to compliance, governance, and continuous improvement in service delivery.

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment
• Positive Notice Blue Card for working with Children.

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development
• Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
• Salary packaging and salary-sacrificing options
• Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

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