SAAS Implementation Project Manager

About Simply Stakeholders

What we do > Our market leading technology helps government and businesses in key sectors such as renewable energy and health manage their important stakeholder relationships.

Who we are > Australian company with a relatively small, global team headquartered in Sydney.

Key aspects of this role

Our Customer Success team provides us with a competitive advantage - the speed and quality with which we onboard & enable our customers defines Simply Stakeholders.

• Lead SaaS implementations > From Kick-off to completion of Implementation. Determine customer requirements and objectives, and create Implementation plans accordingly. Ensure adherence to project management timelines.
• Product Adoption > Use a combination of customer touchpoints and data to ensure product adoption and drive critical early adoption through Implementation.
• Stakeholder Management > Keep customers accountable to Implementation Timelines. Ensure customers are consistently updated and supported throughout onboarding, conduct regular progress sync-ups and quarterly business reviews.
• Collaborate with Sales and Tech team > Work with Sales and Customer Success Managers ensuring successful handovers, and with the technical team to pass on product feedback and suggestions for improvement.

You're ideal if you have…

• Implementation/CS/Project Management Experience > 3+ years experience in a comparable Implementation, Customer Success or Project Management role.
• Project management experience > Demonstrated ability to drive & coordinate multiple stakeholders/teams to achieve desired outcomes
• Enterprise experience > Proven track record building & maintaining relationships with enterprise customers & multiple stakeholders is critical
• Exceptional communication skills > Excellent verbal and written communication skills (internal and external)
• Be analytical and detail oriented > attention to detail and the ability to analyse, interpret and action metrics is critical for this role
• Personal responsibility & sense of urgency > you're results-obsessed & biased towards action
• A growth mindset > we're always hungry to improve and want you to contribute to this
• Bonus: Background in stakeholder or community engagement > this isn't necessary but it's a huge bonus if you have prior domain knowledge of stakeholder engagement or related technology

Our culture

• Team First - we're close knit, highly collaborative, actively help each other succeed (knowledge sharing, training) to develop our teams' capabilities
• High Expectations - we're self motivated, embrace velocity as our greatest advantage, take pride in what we do and push to reach our potential.
• Data and metrics driven - we're a tech company. We use a lot of different tools to help streamline our work as well as ensuring that we are on the right track.
• Radical Transparency - we believe in flat structures & sharing knowledge, everyone is privy to what happens day-to-day and nothing is hidden .

How to apply

• Hit Apply and fill out the form with your information and CV

What happens next

• Shortlisted applicants will have an introductory call [10 mins]
• Successful applicants will have a longer call to get into the details of your experience and nature of the role [~ 1 hour]
• You'll receive a short assessment to complete
• Assessment presentation and discussion call [1+ hour]
• If successful, we will check references & make you an offer

If you like the sound of working for us and the role described but the title doesn't align to your experience, please don't let that stop you applying.

Unfortunately ,we aren't in a position to sponsor candidate visas. If you don't have the independent right to work in the country you're applying for, we will not be able to progress your application.

We celebrate diversity and we want people of all genders, races, ages, backgrounds, beliefs, and life experiences to join our team.