SaaS Services Delivery Manager

2 days ago

Sydney, New South Wales, Australia ReadiNow Full time $120,000 - $180,000 per year

Practice Manager

Location: Remote or Sydney-based preferred

ReadiNow is a leading Australian SaaS company that delivers AI-powered, no-code automation for Governance, Risk, and Compliance (GRC), operational resilience, and regulatory transformation.

We are looking for a 
Service Delivery Manager
 to lead and grow our software consulting delivery team. You'll oversee client engagements end-to-end, ensuring projects are delivered efficiently, profitably, and to a high standard. This role blends leadership, client management, and operational oversight.

What You'll Do

  • Lead and develop the consulting delivery team.
  • Oversee projects to ensure timely, on-budget delivery.
  • Manage resource planning and utilisation.
  • Own practice budgets, forecasting, and reporting.
  • Partner with Sales on Statements of Work and scoping.
  • Act as senior client contact and relationship owner.
  • Identify risks and drive mitigation strategies.
  • Promote best practices in delivery tools and governance.

What We're Looking For

  • 5+ years in consulting, tech, or professional services.
  • Proven leadership of teams or delivery practices.
  • Strong commercial and financial management skills.
  • Excellent coaching, communication, and stakeholder skills.
  • Knowledge of delivery methodologies and project accounting.
  • Proficiency with tools like Excel, Smartsheet, Jira.

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